{"id":4072984,"url":"https://alion.io/job/gokwik-associate-business-operations","title":"Associate - Business Operations","company":{"id":180280,"name":"GoKwik","domain":"gokwik.co","url":"https://alion.io/company/gokwik","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":500000,"max":700000,"currency":"INR","period":"year","gross":null,"usd_annual":7465},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T11:14:30Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T14:19:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About GoKwik\nGoKwik is a growth operating system for D2C and eCommerce brands, powering merchants across checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes approximately $2 billion in GMV, and is rapidly scaling across India and international markets.\nWhy This Role Matters\nPayments are at the core of the eCommerce experience, and this role plays a critical part in ensuring transactions, refunds, settlements, and reconciliations are processed accurately and efficiently. As a Payments Operations Associate, you will help keep the payments lifecycle running smoothly by monitoring transactions, resolving exceptions, coordinating with internal and external stakeholders, and identifying opportunities to improve operational processes.\nWhat You’ll Own\nMonitor daily payment transactions and payment workflows to ensure accurate and timely processing.\nTrack customer refunds and merchant settlements, ensuring discrepancies are identified and resolved promptly.\nPerform transaction-level reconciliation and investigate mismatches, exceptions, and payment failures.\nAct as a point of contact for payment-related issues raised by internal teams, merchants, customers, and payment partners.\nInvestigate and resolve issues related to failed transactions, chargebacks, fraud alerts, and other payment exceptions.\nWork closely with Technology and other cross-functional teams to troubleshoot and resolve operational issues.\nPrepare regular reports and track key payment metrics such as transaction success rates, exceptions, refunds, and settlements.\nAnalyse payment data to identify trends, recurring issues, operational risks, and opportunities for improvement.\nIdentify process gaps and contribute to improving payment operations, reducing errors, and increasing efficiency.\nHelp create and maintain SOPs, process documentation, and best practices for payment processing and issue resolution.\nEnsure payment operations are aligned with internal policies, regulatory requirements, and relevant industry standards.\nSupport merchants and customers with payment-related queries and ensure timely resolution.\nWho You Are\n2-3 years of experience in payment operations, financial services, fintech, eCommerce operations, or a similar role.\nBachelor's degree in any relevant discipline.\nStrong analytical and problem-solving skills with exceptional attention to detail.\nFamiliarity with payment gateways, transaction processing, payment reconciliation, refunds, settlements, and payment exceptions.\nProficiency in Excel and comfortable working with data, reports, and operational dashboards.\nStrong communication and interpersonal skills, with the ability to coordinate effectively across multiple teams and external stakeholders.\nComfortable managing multiple priorities in a fast-paced, high-volume environment.\nProactive in identifying issues, investigating root causes, and driving them towards resolution.\nExposure to the eCommerce ecosystem or digital payments is an added advantage.\nWhy GoKwik\nAt GoKwik, you’ll work at the intersection of payments, technology, and eCommerce, solving operational challenges that directly impact thousands of merchants and their customers. You’ll get the opportunity to work on large-scale payment workflows, collaborate with cross-functional teams, and build expertise in one of the most critical parts of the eCommerce ecosystem.","description_format":"text","description_chars":3458,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-11T14:19:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T15:51:16Z"},"pay":{"stated_usd_annual":7465,"is_top_pay":false},"html_url":"https://alion.io/job/gokwik-associate-business-operations","json_url":"https://alion.io/job/gokwik-associate-business-operations.json","meta":{"generated_at":"2026-11-11T15:51:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180280},"rest":"https://alion.io/mcp/rest/get_company?id=180280"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgokwik-associate-business-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgokwik-associate-business-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgokwik-associate-business-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gokwik-associate-business-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgokwik-associate-business-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4072984}},{"tool":"search_jobs","arguments":{"company":"gokwik.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4072984},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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