Manager - Inside Sales

About GoKwik

GoKwik is a growth operating system built to maximise D2C and eCommerce GMV. From checkout optimisation and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement, we help brands scale profitably. Today, GoKwik powers 15,000+ merchants globally and processes $2B+ in GMV annually. Backed by RTP Global, Z47, Peak XV, and Think Investments, we are building AI-led infrastructure to enable faster, smarter commerce outcomes for brands worldwide.

Why This Role Matters

We are looking for a Manager - Inside Sales to drive merchant acquisition and revenue growth through inbound lead conversion and outbound sales. The role involves managing the inside sales pipeline, engaging with prospective merchants, understanding their business requirements, and positioning GoKwik’s solutions to address their needs.

You will own sales outcomes across the assigned pipeline, drive conversions, and work closely with cross-functional teams to improve lead quality, sales processes, and revenue performance.

What You’ll Own

• Inside Sales and Revenue Growth: Drive merchant acquisition and revenue generation through inbound lead conversion and proactive outbound sales activities.
• Lead Generation and Prospecting: Identify new business opportunities through calls, emails, lead generation platforms, and targeted prospect research across assigned merchant segments.
• Lead Qualification and Conversion: Evaluate prospect requirements, assess business potential, communicate GoKwik’s value proposition, and drive qualified opportunities towards closure.
• Sales Pipeline Management: Manage the sales pipeline from initial outreach to closure, maintain accurate CRM records, and ensure consistent follow-ups across all stages.
• Product Demonstrations and Solution Selling: Conduct product demonstrations, understand merchant pain points, and recommend suitable GoKwik solutions based on business requirements.
• Commercial Discussions and Negotiations: Handle sales objections, discuss commercial terms, and drive closure by demonstrating the business value of GoKwik’s products.
• Sales Performance and Reporting: Track key sales metrics, including lead conversion, pipeline movement, closure rates, and revenue achievement. Use performance data to identify gaps and improve outcomes.
• Process Improvement: Identify opportunities to improve prospecting, lead qualification, follow-up practices, and sales conversion processes.
• Cross-Functional Collaboration: Work with Marketing, Account Management, and other relevant teams to improve lead quality, coordinate customer handovers, and strengthen the overall sales process.
• Merchant Relationship Management: Build strong relationships with prospective merchants, maintain professional communication, and ensure a smooth experience throughout the sales cycle.

Who You Are

• Have experience in inside sales, B2B sales, business development, or a similar role, preferably in SaaS, eCommerce, fintech, or technology-led businesses.
• Have a proven track record of driving sales conversions and achieving revenue targets.
• Understand the end-to-end sales cycle, including prospecting, lead qualification, product demonstrations, objection handling, negotiation, and closure.
• Have experience managing a sales pipeline and using CRM and sales outreach tools to track opportunities and customer interactions.
• Possess strong communication, presentation, negotiation, and stakeholder management skills.
• Can understand merchant business requirements and communicate product value in a clear, outcome-oriented manner.
• Are comfortable analysing sales metrics, identifying conversion gaps, and taking corrective action.
• Demonstrate strong ownership, execution discipline, and the ability to work in a fast-paced, target-driven environment.
• Are proactive in identifying new opportunities and improving sales processes.

Why GoKwik

At GoKwik, you will contribute to the growth of a commerce technology platform that helps D2C brands improve conversion, reduce RTO, and strengthen customer engagement. You will have the opportunity to own sales outcomes, work closely with cross-functional teams, and help expand GoKwik’s merchant base in a fast-paced environment where your contribution directly impacts business growth.