Senior DevOps Engineer
About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands-from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 12,000+ merchants worldwide, processes around $2B in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and bolstered by a $13M growth round in June 2025 (total funding: $68M), GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
We are looking for an SRE-focused Engineer to join our DevOps team. This role is 30% Site Reliability Engineering and 70% DevOps enablement, with observability, resilience, and incident management at its core. You will lead on-call operations, build world-class observability systems, and drive reliability engineering practices across the organization. Alongside this, you will collaborate on automation and CI/CD improvements to ensure services are built and operated for scale. We are an engineering-first team that continuously invests in tools, tests, processes, and technology. We consider our people our biggest asset and strive to build a culture of continuous learning and growth.
What You’ll Own
- Lead SRE practices for reliability, scaling, and performance of production systems
- Lead on-call operations and incident response, ensuring fast resolution and minimal customer impact
- Perform deep debugging of production issues across infrastructure, services, and databases
- Design and automate self-healing, scalable infrastructure
- Architect and implement advanced observability (metrics, logs, traces, SLIs/SLOs, APM) to detect, debug, and prevent outages
- Support CI/CD and infrastructure automation (Terraform, Kubernetes, pipelines) as part of DevOps responsibilities (20%)
- Implement and mature observability practices including SLIs/SLOs, distributed tracing, and APM
- Mentor junior engineers in incident management and DevOps best practices
- Partner with engineering teams on resilient architecture reviews and reliability improvements
- Drive adoption of new tools and best practices to enhance infrastructure reliability
- Conduct blameless postmortems, improve incident playbooks, and build a strong prevention culture
Who You Are
- 4-7 years of experience in SRE / Production Engineering, with some DevOps exposure
- Strong expertise in incident management, debugging distributed systems, and on-call operations
- Strong background in observability platforms such as Prometheus, Grafana, Datadog, OpenTelemetry, or similar
- Deep knowledge of cloud infrastructure (AWS/GCP) including networking, scaling, and HA/DR setups
- Hands-on experience with Kubernetes, Terraform, and CI/CD pipelines
- Experience with incident frameworks, blameless postmortems, chaos engineering, and resiliency testing
- Ability to balance short-term firefighting with long-term reliability engineering
- Strong scripting skills (Shell, Python, or Go preferred)
Why GoKwik
At GoKwik, we aren’t just building tools-we’re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces-and we’re just getting started.