{"id":1803742,"url":"https://alion.io/job/goldendeveloper-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3882263,"name":"Goldendeveloper","domain":"goldendeveloper.net","url":"https://alion.io/company/goldendeveloper","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El-Shorouk, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:26:32Z","employer_posted_date":null,"last_verified_at":"2026-09-28T19:26:32Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nGolden Developer Technology Systems (GDS) is a software and technology company based in El-Shorouk City, Cairo, delivering enterprise solutions including visitor management, HR & time attendance, access control, and video surveillance systems.\n\nWe are looking for an experienced Technical Support Engineer (L2/L3) to join our team and support our software products and clients.\n\nResponsibilities\nProvide Level 2 and Level 3 technical support for the company's software systems\n\nInvestigate, troubleshoot, and resolve software and database issues\n\nWrite and execute SQL queries to analyze data and fix problems\n\nCommunicate directly with clients to understand issues and explain solutions clearly and professionally\n\nFollow up on reported issues until full resolution\n\nCoordinate with the development team on escalated cases\n\nRequirements\nExcellent communication skills and a professional approach with clients\n\nStrong problem-solving and analytical skills\n\nLocation\nEl Shorouk City, Cairo – On-site\nRequirements\nMinimum 3 years of hands-on experience in software technical support (mandatory)\n\nStrong SQL skills and experience working with databases\n\nAbility to understand and support enterprise software systems\n\nExcellent communication skills and a professional approach with clients\n\nStrong problem-solving and analytical skills\n\nBachelor's degree in Computer Science, IT, Engineering, or a related field\n\nGood command of English (reading and writing)\n\nPreferred:\nExperience with Light Current systems and access control hardware (controllers, card readers, cameras)\n\nLiving in or near El Shorouk, Badr, or El Obour City","description_format":"text","description_chars":1632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:32:45Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["seen:5","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/goldendeveloper-technical-support-engineer","json_url":"https://alion.io/job/goldendeveloper-technical-support-engineer.json","meta":{"generated_at":"2026-10-05T00:23:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":343,"day_limit":5000,"remaining_today":4657,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}