{"id":2524500,"url":"https://alion.io/job/goleadingit-l2-field-engineer-2","title":"L2 Field Engineer","company":{"id":3130591,"name":"GoLeadingIT","domain":"goleadingit.com","url":"https://alion.io/company/goleadingit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manteno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T20:02:54Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-15T02:26:44Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":62},"description":"Description\nLevel 2 Field Engineer\nAre you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?\nWhat this role will entail:\nHandling a massive variety of client support requests from a diverse client base\nHardware deployment to clients\nPC Imaging\nDetermine the best solution based on the issue and details provided by customers\nTravel on-site to clients organization\nFollow-up and update customer status and information\nIdentify and suggest possible improvements on procedures\nWalk the customer through the problem-solving process\nAddress issues that have been escalated\nPerform remote troubleshooting\nRecord notes regarding the issue and troubleshooting taken\nCreate and maintain documentation\nWhat we need from you (system requirements):\nDriven to succeed at work and in all of life, hard work required\nACCOUNTABLE to our clients as well as our company \nKeep a POSITIVE mindset with a solution focus. \nDesire for EXCELLENCE in what we do, all day every day. \nHUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. \nProven experience as a help desk technician or other customer support role\nGood understanding of computer systems, mobile devices, and other tech products\nAbility to diagnose and resolve basic technical issues\nPassionate (and patient) about problem solving and customer service.\nDiligent with note taking, following process, and documentation.\nDriven to learn more, stay positive, and grow; not only as a team member but in all of life.\nCompTia A+ and Net+ certifications are a plus!\nMore about us:\nAt LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.\nOur core values are not posters on the wall. They are who we are.\nAccountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.\nIf these values describe how you show up in your work and with your clients, you will fit right in here.\nOur all-inclusive total compensation and benefits package for this role includes:\nSalary for this role is $55,000.\nAscension plan if applicable\nWe provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year\nWe match 5% of your contributions to Guideline 401k - value of 5% of salary.\nOpen Door PTO policy\nCompany provided gear (notebook + softphone) as well as company clothing.\nOur hiring process:\nSubmit your application\nIf we like what we see, we will reach out to schedule a video interview\nAdditional Perks:\nWe’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years -on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.\nFor a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers","description_format":"text","description_chars":3483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-14T11:59:52Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.357,"p_room":0.36,"age_days":62,"expected_fill_days":33,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T05:47:54Z"},"pay":null,"html_url":"https://alion.io/job/goleadingit-l2-field-engineer-2","json_url":"https://alion.io/job/goleadingit-l2-field-engineer-2.json","meta":{"generated_at":"2026-10-15T05:47:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3130591},"rest":"https://alion.io/mcp/rest/get_company?id=3130591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoleadingit-l2-field-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoleadingit-l2-field-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoleadingit-l2-field-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goleadingit-l2-field-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoleadingit-l2-field-engineer-2"}]}