{"id":744678,"url":"https://alion.io/job/goliath-regional-sales-manager","title":"Regional Sales Manager - Toys and Tabletop Games","company":{"id":3529,"name":"Goliath","domain":"goliath.com","url":"https://alion.io/company/goliath","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-16T23:00:36Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-03T14:33:53Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.\nPosition Summary\nThe ROC Sales Manager is responsible for delivering exceptional customer service while driving sales growth through new item placements, expanded distribution, and increased revenue. This role manages key customer relationships, coordinates cross-functional support, and ensures customers receive the tools, products, and communication needed for long-term success.\nSuccess in this role is measured by customer growth, retention, trust, and effective communication both internally and externally.\nKey Responsibilities\nCustomer Relationship Management & Sales Growth\nSchedule and lead customer meetings, both in-person and virtual, to present new products, business updates, and growth opportunities.\nReview customer inventory levels and identify gaps, opportunities, and assortment needs.\nPrepare customized presentations, sales reports, and product samples to support customer discussions.\nReconnect regularly with inactive, new, and key customers to strengthen relationships and drive business growth.\nMaintain ongoing communication with customers to support satisfaction and long-term partnership development.\nAccount Management & Customer Support\nManage the quote process in partnership with the VP of ROC Sales, including item setup, customer portals, required forms, and import documentation.\nResolve customer issues related to inventory, backorders, shipping delays, damages, and purchase orders.\nSupport the onboarding of new customers and products, including system setup, portal management, training, and website content coordination.\nWork closely with Accounting on overdue invoices, chargebacks, promotional activity, and account maintenance.\nReview and communicate opportunity-buy inventory opportunities with relevant customers.\nForecasting, Inventory & Operational Coordination\nUpdate forecasting and monitor inventory changes to ensure product availability and support customer demand.\nCommunicate regularly with internal teams regarding inventory levels, forecasts, labeling requirements, shortages, and warehouse-related issues.\nReview customer timelines and planning calendars to proactively address business needs.\nAnalyze ordering trends, inventory performance, and lost sales opportunities resulting from out-of-stock situations.\nReview retailer scorecards and collaborate with ordering and logistics teams to identify and implement improvements.\nTrade Shows & Business Development\nCoordinate trade show preparation, including product selection, sample management, booth planning, marketing coordination, shipping, and logistics.\nFollow up on trade show opportunities, customer discussions, inventory concerns, and new business initiatives.\nSupport ongoing business development efforts by identifying opportunities to expand sales and improve customer performance.\nPerformance Analysis & Strategic Planning\nAnalyze customer performance reports and discuss business trends, opportunities, and concerns with buyers when appropriate.\nReview account performance, successes, challenges, and areas for improvement.\nIdentify recurring customer or operational issues and communicate recommendations and solutions to management.\nContribute ideas and strategies that support long-term sales growth, operational efficiency, and customer satisfaction.\nRequirements\nExperience in sales, in the toy/game industry or consumer goods.\nExperience in working with regional mass retailers.\nStrong customer relationship management and communication skills.\nAbility to manage multiple priorities and customer accounts in a fast-paced environment.\nStrong organizational skills and attention to detail.\nProblem-solving mindset with the ability to navigate customer and operational challenges.\nProficiency in Microsoft Excel, Outlook, and other business applications.\nAbility to work cross-functionally with Sales, Operations, Purchasing, Logistics, Accounting, and Marketing teams.\nBenefits\n401(k) with company matching \nHealth, dental, and vision insurance to keep you covered\nLife insurance\nFlexible spending and health savings accounts to manage your healthcare costs\nPaid time off to recharge when you need it\nJoin a fun, dynamic and creative industry-working with toys and games brings its own rewards","description_format":"text","description_chars":4622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","IT Consulting & Digital Transformation","Managed IT Services 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