{"id":1173805,"url":"https://alion.io/job/gong-engagement-manager-2","title":"Engagement Manager","company":{"id":176,"name":"Gong","domain":"gong.io","url":"https://alion.io/company/gong","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0.325,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":57,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":226000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":834},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:56:20Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-27T02:21:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.\nAt Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.\nTHE OPPORTUNITY\nAs an Engagement Manager within Gong’s Professional Services organisation, you will lead the end-to-end delivery of Gong customer activations across our Enterprise segment. You will coordinate Consultants, Technical Architects and cross-functional teams, applying strong project management discipline to keep engagements organised, on track and focused on customer outcomes. You will own project planning, governance, scope, timelines, resources, dependencies, risks and stakeholder communications, ensuring projects are delivered on time, within scope and to a high standard.\nGong Professional Services is at the forefront of AI-powered consulting and customer delivery. We use Gong, AI and automation to improve project delivery, customer outcomes and operational scale.\nIn this role, you will apply AI in your daily workflows, continuously develop your knowledge of AI and Gong, and contribute to reusable workflows, assets and methodologies. You will also share best practices, capture customer learnings and help build the capability of the wider Professional Services organisation.\nThis is an excellent opportunity for an experienced project management or consulting professional to lead complex, high-value engagements while helping shape the future of Gong Professional Services.\nRESPONSIBILITIES\nProject Execution & Customer Delivery\nOwn the full implementation lifecycle, from kickoff and planning through discovery, configuration, testing, go-live and handover.\nManage project scope, schedule, budget, resources, governance and dependencies in line with the Gong Professional Services methodology.\nIdentify, communicate and mitigate risks and issues, taking timely action to keep projects organised and on track.\nLead change management activities to align Gong’s capabilities with customer objectives and drive adoption.\nMaintain clear communication with customer stakeholders, including senior contacts and project sponsors, and coordinate effectively with Product, Engineering and delivery partners.\nEnsure a smooth transition into Customer Success, Managed Services and other post-go-live teams.\nAI-Forward Delivery & Continuous Improvement\nUse Gong, AI and automation to improve project planning, delivery, documentation, reporting and stakeholder communications.\nIdentify opportunities to standardise, automate and scale repeatable Professional Services activities.\nUse AI responsibly by validating outputs, protecting sensitive information and applying appropriate human oversight.\nApply learnings from customer engagements to improve delivery methods, tools, assets and team practices.\nShare effective AI use cases and delivery practices to build capability across Professional Services.\nStakeholder Management & Collaboration\nOwn stakeholder management across the engagement, building trust-based relationships with senior client stakeholders (e.g. CRO, Head of Revenue Operations) and aligning them on scope, deliverables, and outcomes.\nManage customer expectations and maintain alignment on project scope and deliverables, resolving conflicts proactively.\nWork cross-functionally with Sales, Customer Success, Product, Engineering, and Support teams to ensure smooth customer transitions and issue resolution.\nIdentify and progress opportunities for services expansion and additional Professional Services packages, in partnership with Solution Architects and Customer Success.\nCoach and mentor junior Engagement Managers and peers, sharing implementation best practices to build team capability.\nQUALIFICATIONS\nExperience & Skills\n6+ years of experience in project management, management consulting or a customer-facing Professional Services role.\nExperience managing multiple complex, concurrent enterprise engagements, with strong organisational, prioritisation and task management skills.\nExperience managing project scope, budgets, resources, risks, dependencies, governance and escalations.\nExperience consulting for go-to-market teams, including Sales, Customer Success, Sales Development, Revenue Operations or Enablement.\nExperience working with European Works Councils or employee representative bodies, adapting implementation, communications, training and change management approaches to address local requirements and employee concerns.\nProven ability to build strong working relationships and communicate effectively with senior client stakeholders, executive sponsors and cross-functional teams.\nStrong understanding of change management principles, with experience leading initiatives that drive technology adoption within organisations.\nExperience using AI tools to improve productivity, delivery quality and customer outcomes in day-to-day work.\nTechnical & Collaborative Skills\nStrong familiarity with SaaS applications and enterprise business processes.\nPractical experience using LLM tools and agentic workflows across activities such as research, analysis, content creation, project management, documentation, decision-making and workflow automation.\nWorking knowledge of CRM systems (Salesforce.com or Dynamics preferred).\nStrong collaborative instincts, with the ability to work effectively across internal and customer-facing teams, both in person and virtually.\nExcellent communication, presentation, and writing skills.\nBachelor's Degree, Masters or equivalent practical experience.\nWillingness to travel, expected to be less than 5%.\nPMP, PRINCE2, or other relevant project management certifications are a plus.\nPERKS & BENEFITS \nWe offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.\nWellbeing Fund - flexible wellness stipend to support a healthy lifestyle.\nMental Health benefits with covered therapy and coaching.\nEducation & learning stipend for personal growth and development.\nFlexible vacation time to promote a healthy work-life blend.\nPaid parental leave to support you and your family.\nCompany-wide recharge days each quarter.\nWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.\nGong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.\nTo review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.\n#LI-OH1 #LI-Hybrid","description_format":"text","description_chars":7862,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Speech & Audio AI","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-24T09:54:58Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":57,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gong-engagement-manager-2","json_url":"https://alion.io/job/gong-engagement-manager-2.json","meta":{"generated_at":"2026-09-27T02:36:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2346,"day_limit":5000,"remaining_today":2654,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}