{"id":1192532,"url":"https://alion.io/job/gong-professional-services-consultant","title":"Professional Services Consultant","company":{"id":176,"name":"Gong","domain":"gong.io","url":"https://alion.io/company/gong","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":71,"ghost_share":0.014,"stale_share":0.282,"repost_share":0.014,"time_to_fill_p50_days":70,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T17:09:02Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T16:21:07Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":34},"description":"Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.\nAt Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.\nThe Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.\nConsultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience. This role reports into the North America Professional Services Delivery team.\nRESPONSIBILITIES\nCustomer Delivery (75% Billable Utilization)\nConduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.\nExecute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.\nDesign and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.\nSupport and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.\nOwn the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.\nCollaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.\nOperational Excellence & Expertise (25% Internal Focus)\nMaintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools).\nContribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.\nPartner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.\nQUALIFICATIONS \n4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.\nProven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).\nStrong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).\nProficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).\nSolid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.\nExcellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.\nPERKS & BENEFITS \nWe offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.\nWellbeing Fund - flexible wellness stipend to support a healthy lifestyle.\nMental Health benefits with covered therapy and coaching.\n401(k) program to help you invest in your future.\nEducation & learning stipend for personal growth and development.\nFlexible vacation time to promote a healthy work-life blend.\nPaid parental leave to support you and your family.\nCompany-wide recharge days each quarter.\nWork from home stipend to help you succeed in a remote environment.\nThe annual salary hiring range for this position is $100,000- $145,000 USD. \nCompensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. \nWe are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.\nWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.\nGong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.\nTo review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.\n#LI-AM1","description_format":"text","description_chars":6443,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Speech & Audio AI","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-24T17:22:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.881,"p_room":0.9,"age_days":35,"expected_fill_days":70,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/gong-professional-services-consultant","json_url":"https://alion.io/job/gong-professional-services-consultant.json","meta":{"generated_at":"2026-10-30T18:13:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176},"rest":"https://alion.io/mcp/rest/get_company?id=176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgong-professional-services-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgong-professional-services-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgong-professional-services-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gong-professional-services-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgong-professional-services-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1192532}},{"tool":"search_jobs","arguments":{"company":"gong.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1192532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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