{"id":1525855,"url":"https://alion.io/job/good-co-operations-manager","title":"Operations Manager","company":{"id":3801248,"name":"Good Co","domain":"goodco.co.in","url":"https://alion.io/company/good-co-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"Notion","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-30T12:27:16Z","employer_posted_date":null,"last_verified_at":"2026-09-30T12:27:16Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Role & Responsibilities :\n\n- Own and manage product operations processes across the product lifecycle, from planning and launch to adoption, optimization, and continuous improvement.\n\n- Partner closely with Product, Engineering, Sales, Marketing, Customer Success, and Support teams to ensure smooth execution of product initiatives.\n\n- Establish and improve operational processes, workflows, documentation, and governance to improve product team efficiency.\n\n- Coordinate product launches, including timelines, stakeholder alignment, readiness tracking, communications, and post-launch reviews.\n\n- Track key product and operational metrics and generate insights to support data-driven decision-making.\n\n- Develop dashboards, reports, and regular business reviews to monitor product performance, adoption, customer feedback, and operational health.\n\n- Identify operational gaps, bottlenecks, and recurring issues and drive cross-functional initiatives to resolve them.\n\n- Gather and synthesize customer, sales, support, and internal feedback to identify opportunities for product and process improvements.\n\n- Maintain product documentation, operating procedures, playbooks, and knowledge repositories.\n\n- Support product prioritization and planning by providing operational data, customer insights, and business context.\n\n- Define and monitor KPIs, SLAs, OKRs, and operational metrics relevant to product performance.\n\n- Drive automation and process improvements to reduce manual effort and improve scalability.\n\n- Facilitate cross-functional meetings, maintain action trackers, and ensure timely execution of key initiatives.\n\n- Support product rollout and change-management activities across internal and external stakeholders.\n\n- Conduct post-launch and post-implementation reviews and translate learnings into actionable improvements.\n\nPreferred Candidate Profile :\n\n- 5 - 10 years of relevant experience in Product Operations, Product Management, Business Operations, Program Management, Strategy & Operations, or a related role.\n\n- Experience working in a technology, SaaS, fintech, e-commerce, marketplace, consumer internet, or other product-led organization.\n\n- Strong understanding of product development and the product lifecycle, from discovery and development through launch and optimization.\n\n- Proven experience managing cross-functional projects involving Product, Engineering, Business, Sales, Marketing, and Customer-facing teams.\n\n- Strong analytical and problem-solving skills, with the ability to convert data into actionable business insights.\n\n- Hands-on experience with Excel/Google Sheets, SQL, BI/dashboarding tools, or similar analytics tools.\n\n- Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders simultaneously.\n\n- Excellent written and verbal communication skills, including the ability to communicate effectively with senior stakeholders.\n\n- Demonstrated ability to build and improve processes, workflows, SOPs, and operational frameworks.\n\n- Comfortable working in a fast-paced, ambiguous environment and taking ownership of problems from identification through resolution.\n\n- Strong attention to detail without losing sight of broader business and product objectives.\n\n- Experience with tools such as Jira, Confluence, Notion, Asana, Salesforce, HubSpot, Looker, Power BI, Tableau, or equivalent platforms is a plus.\n\n- Experience in product analytics, experimentation, automation, or AI-enabled workflows would be an advantage.\nSkills\nProduct Management, Product Operations, Project Management, Business Analyst, SQL, Dashboard Tools","description_format":"text","description_chars":3633,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-30T14:00:00Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["seen:0","agency","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/good-co-operations-manager","json_url":"https://alion.io/job/good-co-operations-manager.json","meta":{"generated_at":"2026-10-01T19:19:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1843,"day_limit":5000,"remaining_today":3157,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}