Salesforce Program Manager

Role & Responsibilities:

- Lead end-to-end planning, execution, and delivery of complex Salesforce programs, ensuring alignment with business objectives, scope, timelines, budget, and quality expectations.

- Define program strategy, roadmap, milestones, governance model, KPIs, and success criteria.

- Manage multiple Salesforce projects/workstreams simultaneously, ensuring effective coordination across Product, Engineering, Business, Operations, QA, Architecture, and external partners.

- Drive program governance through regular steering committee meetings, executive reviews, status reporting, and decision forums.

- Proactively identify, assess, and mitigate program risks, issues, dependencies, and blockers; drive timely resolution and escalation where required.

- Manage program resources, capacity, budgets, vendors, and delivery dependencies to optimize utilization and business outcomes.

- Partner with business and technology stakeholders to translate business requirements into executable Salesforce initiatives and delivery plans.

- Lead Agile/Scrum ceremonies and promote effective Agile, SAFe, or other modern delivery practices where applicable.

- Track program health using KPIs, dashboards, financial metrics, milestones, risks, and delivery metrics; provide clear executive-level reporting.

- Ensure effective change management, communication, stakeholder alignment, and organizational readiness throughout the program lifecycle.

- Oversee UAT, release planning, deployment readiness, adoption, and transition to business/operations teams.

- Drive continuous improvement by identifying opportunities to improve delivery processes, governance, automation, productivity, and customer/business outcomes.

- Manage relationships with senior executives, customers, implementation partners, vendors, and cross-functional leadership teams.

- Mentor project/program managers and contribute to establishing standardized delivery practices and program management frameworks.

Preferred Candidate Profile:

- 5-10 years of experience in Program Management, Project Management, Technology Delivery, or IT Consulting, with significant experience managing Salesforce initiatives.

- Proven experience managing large, complex, cross-functional Salesforce programs from planning through implementation and adoption.

- Strong understanding of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CRM integrations, or related Salesforce products.

- Demonstrated ability to manage multiple projects/workstreams, competing priorities, budgets, resources, dependencies, and senior stakeholders.

- Strong experience with Agile/Scrum methodologies; SAFe experience is an advantage.

- Strong knowledge of program governance, risk management, dependency management, change management, release management, and delivery methodologies.

- Excellent stakeholder-management and executive-communication skills, with the ability to influence teams without direct authority.

- Strong analytical and problem-solving abilities, with experience using data and KPIs to drive decisions and improve program outcomes.

- Hands-on experience with program/project management tools such as Jira, Confluence, MS Project, Smartsheet, or equivalent.

- Strong proficiency in Microsoft Excel and PowerPoint for analysis, reporting, presentations, and executive communications.

- Experience working with distributed/global teams and managing stakeholders across different geographies and time zones.

- Experience managing external vendors, implementation partners, and technology partners is preferred.

- Salesforce certifications such as Salesforce Administrator, Platform, Sales Cloud, Service Cloud, or other relevant certifications are an advantage.

- PMP, PMI-ACP, Scrum Master, SAFe, or equivalent program/project management certification is preferred.

- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related discipline.

Skills

IT Program Management, Salesforce, PMP