{"id":2547216,"url":"https://alion.io/job/good-shuffle-customer-success-manager","title":"Customer Success Manager","company":{"id":673945,"name":"Good Shuffle","domain":"goodshuffle.com","url":"https://alion.io/company/goodshuffle","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":56,"open_postings":11,"ghost_share":0.727,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"HubSpot","optional":true},{"name":"Intercom","optional":true}],"status":"live","first_seen_at":"2026-02-18T14:36:23Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-31T05:26:57Z","board_verified":true,"closed_at":null,"days_open":254,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":254},"description":"About Goodshuffle\nAt Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.\nAbout the Role\nAs a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers-ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.\nThis is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.\nResponsibilities\nManage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle\nLead training and education sessions to ensure a smooth and successful journey for customers \nMonitor customer health and usage, proactively reaching out to keep customers engaged and successful\nEducate customers on new features, best practices, and time-saving workflows\nServe as the primary point of contact for questions, feedback, and troubleshooting\nMaintain detailed and up-to-date account notes, usage metrics, and communications in internal tools\nContribute to team processes and knowledge-sharing as we scale\nRequirements\n3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role\nExcellent written and verbal communication skills\nStrong organizational skills with attention to detail and follow-through\nA genuine desire to help others succeed and a proactive approach to problem-solving\nAbility to manage multiple accounts and priorities in a fast-paced environment\nComfort with technology and a desire to learn new tools and features\nTeam-oriented, feedback-friendly, and eager to grow\nNice-to-Haves\nExperience working with small business customers or in the events industry\nFamiliarity with tools like Intercom, HubSpot, FullStory and Confluence \nExposure to onboarding or training customers\nWhat We Offer\nBase salary: $70,000 - 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