{"id":3532967,"url":"https://alion.io/job/goodays-hr-lead","title":"HR Lead","company":{"id":674803,"name":"Goodays","domain":"goodays.co","url":"https://alion.io/company/goodays","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true}],"status":"live","first_seen_at":"2025-11-07T16:07:53Z","employer_posted_date":"2025-11-07","last_verified_at":"2026-11-03T12:08:34Z","board_verified":true,"closed_at":null,"days_open":361,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":360},"description":"Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - merchants and customers.\nOur mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in the world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.\nOur technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar, and EssilorLuxottica. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.\nAs the HR Lead, you will oversee and drive all aspects of the People function from talent acquisition to employee engagement and organizational development. You will act as a trusted partner to leadership, ensuring that HR strategies and initiatives support the company’s culture, goals, and growth ambitions. This is both a strategic and hands-on role, requiring a strong operational understanding of HR processes and an ability to influence at all levels.\nResponsibilities\nIn this role, you will be responsible for:\nHR Strategy & Leadership\nDevelop and implement the company’s HR strategy aligned with business objectives.\n\nPartner with leadership to define workforce planning, headcount priorities, and organizational structure.\n\nDrive a culture of performance, inclusion, and engagement across all teams.\n\nLead HR initiatives that support scalability, efficiency, and talent retention.\n\nTalent Acquisition & Employer Branding\nManage end-to-end recruitment for all departments, ensuring a strong candidate experience.\n\nBuild and execute sourcing strategies to attract top talent in key markets.\n\nPartner with Marketing and Leadership to enhance employer branding efforts.\n\nTrack hiring KPIs and optimize recruitment processes through data insights.\n\nPeople Operations & HR Administration\nOversee HR policies, contracts, and compliance with local labor laws.\n\nParticipate in budget reviews, benefits administration, and employee documentation.\n\nEnsure smooth onboarding and offboarding processes with a focus on employee experience.\n\nMaintain accurate HRIS data and lead HR reporting and analytics.\n\nPerformance & Development\nDrive performance management cycles, including goal-setting, feedback, and reviews.\n\nDesign and implement learning and development programs to enhance employee growth.\n\nPartner with managers to identify skills gaps and succession planning opportunities.\n\nEmployee Engagement & Culture\nChampion initiatives to foster collaboration, recognition, and well-being.\n\nConduct regular engagement surveys and translate insights into actionable plans.\n\nServe as a trusted advisor for employee relations, resolving issues with empathy and fairness.\n\nDesired Education & Experience\nBachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.\n\n5+ years of experience in HR roles, ideally in a SaaS company.\n\nStrong knowledge of employment law and HR best practices.\n\nProven experience in scaling HR operations in a fast-paced environment.\n\nExcellent interpersonal, communication, and organizational skills.\n\nFluent in French & English; additional languages are a plus.\n\nOther requirements\nGrowth mindset, with whatever it takes, and a learner spirit.\n\nFlexibility and understanding of the culture of a fast-paced, commercially oriented technology company.\n\nHighly responsive and service-oriented attitude, accustomed to working in an international environment, and action-driven.\n\nHands-on project management experience, including the ability to organize, prioritize, and manage deadlines.\n\nAbility to maintain strong working relationships\n\nCollaborative team player combined with the ability to work independently.\n\nSound and practical business judgment.\n\nWhat Goodays offers you\nA front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth\n\nAccess to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity\n\nA great and diverse team of professionals who are talented, fun, supportive, open, communicative, and who you can learn from and share with\n\nFun and challenging working environment with significant opportunities for career growth and development\n\nAn international environment\n\nAttractive salary package including excellent pension and health insurance.\n\nOpen and inclusive working environment, including flexible hours and parent-friendly options.","description_format":"text","description_chars":4940,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Machine Learning","Contact Center Software","Survey & Forms Software"],"lifecycle":[{"event":"open","at":"2026-10-30T16:38:37Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.242,"p_room":0.28,"age_days":360,"expected_fill_days":28,"reasons":["conf:5","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/goodays-hr-lead","json_url":"https://alion.io/job/goodays-hr-lead.json","meta":{"generated_at":"2026-11-03T17:10:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674803},"rest":"https://alion.io/mcp/rest/get_company?id=674803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodays-hr-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodays-hr-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodays-hr-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodays-hr-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodays-hr-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3532967}},{"tool":"search_jobs","arguments":{"company":"goodays.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3532967},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}