{"id":765847,"url":"https://alion.io/job/goodays-service-delivery-manager-implementation-engineer","title":"Service Delivery Manager / Implementation Engineer","company":{"id":674803,"name":"Goodays","domain":"goodays.co","url":"https://alion.io/company/goodays","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":155000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":541},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2025-11-10T17:06:09Z","employer_posted_date":"2025-11-10","last_verified_at":"2026-09-30T08:32:19Z","board_verified":false,"closed_at":null,"days_open":326,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":325},"description":"At Goodays (formerly Critizr), we help large enterprises manage and improve their customer experience through a powerful, impact-driven SaaS platform.\nTrusted by over 150 leading European companies across 25 countries, our platform enables organisations to turn customer feedback into actionable insights and deliver more human, personalised experiences at scale.\nAs a Service Delivery Manager, you are at the heart of this promise : you turn our clients’ business challenges into concrete, high-performing, and sustainable solutions within our platform.\nAt the crossroads of functional, technical, and delivery topics, you are responsible for the long-term success of client projects. You are involved both in initial deployment phases and in ongoing evolutions in production.\nYou work closely with Product, Engineering, Support, and Sales teams to ensure consistent, robust, and high-impact implementations.\nYour mission\nLead client deployments and ongoing improvements\nYou are responsible for the success of projects with our enterprise clients, from initial deployment phases to ongoing evolutions in production.\nScope, structure, and plan projects (onboarding, extensions in run phase)\n\nLead workshops with business and IT stakeholders\n\nTranslate needs into clear and robust functional architecture\n\nDesign and implement solutions within the platform\n\nChallenge requirements to propose optimal solutions\n\nEnsure quality, timelines, and delivered value\n\nLead technical integrations\nYou are the reference point for integrating the platform into client ecosystems.\nLead integrations (APIs, SSO, data flows…) with client IT teams\n\nWrite technical specifications and associated documentation\n\nSupport clients in diagnosing and resolving technical issues related to integrations\n\nContribute to continuous product improvement\nIn direct contact with clients, you bring structured, field-driven insights to help evolve the platform.\nIdentify friction points and recurring needs\n\nHandle complex production issues in collaboration with Support and technical teams\n\nShare clear and prioritized feedback with Product teams\n\nDesired Education & Experience\nHigher education degree (engineering school, university or equivalent)\n\nProven experience in implementing or deploying SaaS solutions\n\nExperience in managing technical and integration projects\n\nCore skills\nAbility to structure complex projects and lead deployments for enterprise clients\n\nExcellent communication skills, with the ability to interact with both business and technical stakeholders (French & English)\n\nAbility to challenge client needs and propose pragmatic, adapted solutions\n\nStrong analytical mindset and ability to investigate technical issues\n\nTechnical skills\nGood understanding of web architectures and information systems\n\nStrong experience with integrations: REST APIs, SSO (SAML), SFTP, data flows\n\nAbility to design both functional and technical architectures\n\nExperience writing clear, actionable technical specifications\n\nOther requirements\nClear communication skills and ability to simplify complex technical concepts, both in French and English.\n\nStrong rigour and organisational skills, with a structured and methodical approach to delivery and documentation.\n\nProactivity and anticipation, with the ability to identify risks and propose solutions.\n\nStrong collaboration mindset, working smoothly with Customer Success, Support, Product, and Sales teams.\n\nEmpathy and active listening, with the ability to adapt communication to different stakeholders.\n\nResilience and the ability to maintain constructive dialogue in complex situations.\n\nService-oriented mindset, acting as a trusted partner focused on delivering maximum client value.\n\nCuriosity for CX and a consultative approach to problem-solving.\n\nReporting Line\nIn this role, you will report directly to the Head of Professional Service.\nWhat Goodays offers you\nA front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth.\n\nA diverse, talented, and supportive international team, with strong opportunities for learning and knowledge sharing.\n\nA stimulating and collaborative work environment with significant opportunities for professional growth and development.\n\nAn international context with exposure to large European clients.\n\nAn attractive compensation package including pension, health, and life insurance.\n\nAn open and inclusive work environment with flexible working arrangements and parent-friendly options.","description_format":"text","description_chars":4538,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T19:57:06Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.205,"p_room":0.28,"age_days":325,"expected_fill_days":24,"reasons":["conf:45","win:tail","crowd:"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/goodays-service-delivery-manager-implementation-engineer","json_url":"https://alion.io/job/goodays-service-delivery-manager-implementation-engineer.json","meta":{"generated_at":"2026-10-03T00:43:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":418,"day_limit":5000,"remaining_today":4582,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}