Business Analyst

Job Description:

We’re hiring a Technical Business Analyst (TBA) to help scale how we deliver and support internal automations and workflow improvements across the business. This role sits between stakeholders and technical delivery-translating business needs into clear requirements and durable documentation-while also supporting day-to-day questions and troubleshooting related to existing solutions.

You’ll partner closely with technical resources and stakeholders across functions to clarify intent, document requirements, coordinate validation/testing when needed, and ensure delivered solutions are supportable through strong documentation and knowledge-sharing.

Essential Duties and Responsibilities:

• Attend stakeholder meetings, ask clarifying questions, and document workflows, goals, constraints, and edge cases
• Produce clear artifacts such as requirements docs, BRDs, process maps, SOPs, training guides, and troubleshooting documentation
• Convert ambiguous requests into clear, implementable asks with context and success criteria
• Maintain and build documentation standards and templates in Confluence
• Respond to business questions and support requests related to automations and internal tools
• Determine when requests can be resolved quickly vs. when they require deeper discovery and documentation
• Translate needs into actionable work items (tasks/bugs/stories) with impact, context, and clear next steps
• Partner with engineers/automation builders to clarify scope and reduce rework
• Perform basic functional validation: smoke checks, edge case confirmation, and verification against documented expectations
• Coordinate with QA and business stakeholders for larger initiatives when formal testing is required
• Build and maintain a scalable knowledge base in Confluence (how-to guides, decision logs, known issues, release notes)
• Maintain templates and standards for requirements, intake, and documentation
• Support lightweight configuration/maintenance of operational tooling and processes as needed (varies by project)
• Support bug fixes, development, and release as skillset and knowledge grow.
• Work with stakeholders across functions (Ops, Retail, Fulfillment, Accounting, etc.) as priorities dictate
• Provide input that influences decisions while being mentored toward increased ownership over time
• Performs other duties as assigned

Minimum Qualifications:

• 2+ years in a Business Analyst / Technical BA / Systems Analyst / Operations Analyst type role (or equivalent)
• Demonstrated ability to gather requirements and create clear documentation that technical teams can execute against
• Basic SQL proficiency (querying data to validate outcomes, investigate issues, and support decisions)
• Comfortable working with dev/technical teams and learning technical concepts (data flows, system constraints, integrations)
• Strong written communication, follow-through, and organizational skills
• Calm under pressure and detail-oriented

Education and Experience Requirements:

• High School Diploma Required, Bachelor’s Degree preferred
• Ability to Travel as business needs dictate

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Must be able to perform physical activities including standing, sitting, walking, bending, reaching, pushing, and pulling during site visits.

At Good Day Farm, we are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.