{"id":3605154,"url":"https://alion.io/job/goodera-csm-support-associate","title":"CSM Support Associate","company":{"id":2064866,"name":"Goodera","domain":"goodera.com","url":"https://alion.io/company/goodera","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-01T11:27:43Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-07T06:03:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Goodera\nGoodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.\nGoodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.\nWhat we do:\nEnd-to-end program management: Design and execute corporate volunteering initiatives from concept to completion\n\nCurated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities\n\nProgram planning & participation: Support timelines, campaigns, and communications to drive employee registrations\n\nHosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience\n\nImpact measurement: Track, measure, and communicate both employee engagement and social impact outcomes\n\nAs we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.\nLocation: Remote (India-based)\nShift: Night Shift (10:00 PM - 6:00 AM IST)\nExperience: 1.5 - 3 Years (Non-fresher)\nRole Overview\nWe are looking for a high-impact CSM Support Associate to facilitate seamless operations for our Customer Success team. This role is unique: during \"quiet\" periods, you will drive operational excellence through documentation and data; during \"live\" periods, you will act as the critical support layer for events, ensuring internal hosts and client partners have everything they need to succeed.\nKey Responsibilities\n1. CSM Enablement & Operations\nAudit CRM data to ensure all customer touchpoints and contract milestones are accurately recorded.\n\n2. Stakeholder Communication\nServe as the primary internal point of contact for Client Partners and Event Hosts during the IST night shift.\n\nManage shared inboxes ensuring internal queries are answered with professional, high-quality English prose.\n\n3. Documentation & Knowledge Management\nCreate and update Standard Operating Procedures (SOPs) for the CS team.\n\nMaintain a \"Night Shift Log\" to ensure a flawless handoff to the morning team, ensuring no balls are dropped across time zones.\n\nQualifications\nExperience: At least 1.5 years in a Sales Ops or Event Tech role. We are not accepting freshers for this position.\n\nCommunication: Exceptional written English skills are non-negotiable. You must be able to draft polished, \"client-ready\" internal communications.\n\nProblem-Solving: Proven ability to handle high-pressure \"Crisis Management\" scenarios without immediate supervision.","description_format":"text","description_chars":3459,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-02T11:27:43Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/goodera-csm-support-associate","json_url":"https://alion.io/job/goodera-csm-support-associate.json","meta":{"generated_at":"2026-11-07T09:51:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2064866},"rest":"https://alion.io/mcp/rest/get_company?id=2064866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodera-csm-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodera-csm-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodera-csm-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodera-csm-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodera-csm-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3605154}},{"tool":"search_jobs","arguments":{"company":"goodera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3605154},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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