Experience Design & Development Lead
Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Sep 30, 2026.
About Goodera
Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.
Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.
What we do:
End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes
As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.
Role Overview
We're seeking someone obsessed with crafting volunteering experiences so good that clients ask for them by name. Goodera will host ~10,000 events in 2026, enabling over 500K volunteers and this role owns what those volunteers feel: from the moment they receive an invite, to the unboxing of a kit, to the impact story that arrives a week later.
You will design new volunteering activities and experiences from scratch, define the end-to-end participant journey for our blockbuster offerings, and productize these experiences so they can be delivered consistently at massive scale. You'll partner closely with our Category team (who define what we sell and why) to bring offerings to life, and you'll set the standards that our host, partnerships, and fulfillment teams execute against.
Key Responsibilities
Experience Creation & Innovation
Partner with the Category team on activity prioritization: they define the offering brief and select blockbusters; you design the experiences that earn that status
Craft the end-to-end participant journey for every hero experience: pre-event communication, arrival, event flow and emotional arc, run-of-show, host scripts, and post-event impact storytelling
Create 2-3 signature touchpoints per experience that are distinctly Goodera - moments volunteers couldn't get anywhere else
Pilot, test, and iterate new activities against defined success criteria before scale-up; contribute experience feasibility input to Category's offering briefs
Experience Quality & Standards
Own experience design quality across offline and online events, with NPS as the north-star outcome metric
Define the quality and functional design standards for event materials, kits, and packaging including the unboxing experience for the fulfillment team to deliver
Define host and facilitator requirements: capability profiles, training curriculum, certification criteria, and quality rubrics that the host hiring and training teams execute against
Productization & Scale
Translate experience designs into scalable SOPs, checklists, and playbooks so events deliver a consistent experience regardless of host, geography, or format
Establish QA processes (event audits, quality checkpoints) and run feedback-driven improvement loops - post-event data, host debriefs, and client insights feeding continuous iteration
Monitor experience KPIs (NPS, repeat participation) and partner with the data team to identify and act on improvement areas
Business Performance, People & Culture
Define and track key product and business KPIs (adoption, engagement, revenue, margins, etc.)
Build visibility through dashboards, reviews, and structured reporting cadences
Work with leaders to improve goal clarity, execution discipline, and team effectiveness
Enable mechanisms like skip-level interactions and feedback loops to stay close to ground realities
About you
Experience designing and delivering physical, digital, or omnichannel experiences e.g., events and experiential marketing, hospitality, travel, D2C brand experiences, learning design, or home services
Demonstrated craft in experience creation: journey mapping, content and script development, event or program design, or instructional design
Proven ability to productize services for scale: running pilots, gathering structured feedback, building SOPs, and scaling supply-side capabilities
Obsessive about quality and customer experience
Strong creative and storytelling instincts paired with operational rigor - this role lives in both worlds