{"id":4104931,"url":"https://alion.io/job/goodera-relationship-manager-host-operations","title":"Relationship Manager - Host Operations","company":{"id":2064866,"name":"Goodera","domain":"goodera.com","url":"https://alion.io/company/goodera","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T22:25:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T22:25:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Goodera\nGoodera is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients, including 60+ Fortune 500 companies, with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.\nAs we expand our portfolio of large-scale volunteering events, employee engagement activations, and flagship client experiences, we're looking for an experienced Event Production Manager to own execution of our most strategic events across the United States.\nThe Role\nAs a Relationship Manager, you’ll own the experience of every host in your region - from the moment an event is booked to the moment it’s successfully delivered. You’ll be the person hosts turn to when something changes at the last minute, and the person who makes sure it never shows on the client side. This is a relationship-first role built on top of real operational rigor: you’ll work against clear service standards, not vague expectations, and you’ll have the ownership to make judgment calls when things get busy.\nWhat You’ll Do\nOwn the Host Journey\nAct as the dedicated relationship manager for a portfolio of hosts across your region.\n\nBuild strong relationships through proactive communication and regular engagement.\n\nGuide hosts through onboarding, training, certification, and ongoing development.\n\nDrive host retention, satisfaction, and long-term engagement.\n\nEvent Operations\nOwn host mapping and event allocations for your region.\n\nEnsure hosts are trained and event-ready before every engagement.\n\nCoordinate travel, sample kits, and operational readiness where required.\n\nProactively identify risks and resolve operational issues before they impact events.\n\nPerformance & Quality\nMonitor host performance using operational and experience metrics.\n\nConduct feedback reviews and coaching conversations.\n\nRecognize top performers while supporting underperforming hosts through structured improvement plans.\n\nMaintain high standards of event quality and host experience.\n\nCross-functional Collaboration\nPartner with Recruiting to ensure smooth onboarding and regional capacity planning.\n\nCollaborate with Finance and Payments teams to resolve host payment queries.\n\nWork closely with Product to identify automation opportunities and improve internal tools.\n\nCoordinate with internal stakeholders to deliver a seamless host experience.\n\nProcess Excellence\nIdentify operational inefficiencies and recommend scalable improvements.\n\nMaintain accurate host data and documentation.\n\nDrive SLA adherence across all stages of the host journey.\n\nContribute to new processes, SOPs, and automation initiatives that improve team efficiency.\n\nWhat You’ll Bring\n3-5 years of experience in Customer Success, Community Management, Account Management, Operations, Program Management, or Relationship Management.\n\nExceptional verbal and written communication skills.\n\nStrong stakeholder management and relationship-building abilities.\n\nHighly organized with excellent project management skills.\n\nComfortable managing multiple priorities in a fast-paced environment.\n\nStrong analytical and problem-solving mindset.\n\nAbility to work independently with high ownership and accountability.\n\nExperience working with global teams or international customers is a strong advantage.\n\nStartup experience is preferred.\n\nWhat Success Looks Like\nYour hosts feel prepared, supported, and glad to work with Goodera again. Your events run without surprises reaching the client. And the relationships you build are quietly one of the biggest reasons our clients keep coming back.\n\nBuild strong relationships with your assigned host community.\n\nEnsure high host readiness and operational excellence across your region.\n\nImprove response times and host satisfaction.\n\nDrive consistent SLA adherence across the host lifecycle.\n\nIdentify opportunities to automate manual processes and improve scalability.\n\nPartner effectively across Recruiting, Product, Finance, and Operations to continuously enhance the host experience.\n\nWhy Join Goodera\nYou'll play a key role in building one of the world's largest global host communities, directly shaping the experience of thousands of hosts delivering volunteering programs across 100+ countries. This is an opportunity to work at the intersection of community building, operations, and technology while helping scale a mission-driven organization globally.","description_format":"text","description_chars":4883,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-11T22:25:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T00:15:33Z"},"pay":null,"html_url":"https://alion.io/job/goodera-relationship-manager-host-operations","json_url":"https://alion.io/job/goodera-relationship-manager-host-operations.json","meta":{"generated_at":"2026-11-12T00:15:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2064866},"rest":"https://alion.io/mcp/rest/get_company?id=2064866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodera-relationship-manager-host-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodera-relationship-manager-host-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodera-relationship-manager-host-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodera-relationship-manager-host-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodera-relationship-manager-host-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4104931}},{"tool":"search_jobs","arguments":{"company":"goodera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4104931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}