{"id":1747671,"url":"https://alion.io/job/goodie-customer-success-manager","title":"Customer Success Manager","company":{"id":675067,"name":"Goodie AI","domain":"higoodie.com","url":"https://alion.io/company/higoodie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"HubSpot","optional":false},{"name":"Perplexity","optional":false},{"name":"Ahrefs","optional":true},{"name":"GA4","optional":true},{"name":"Semrush","optional":true}],"status":"live","first_seen_at":"2026-10-02T14:27:48Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-31T03:28:48Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About Goodie AI:\nGoodie helps leading brands win AI search. As billions of people use ChatGPT, Perplexity, Gemini, and other AI systems to discover products and make buying decisions, brands need a way to understand and influence how they’re represented.\nGoodie gives teams a full AI control plane: real-time visibility into how AI models speak about their brand and products, how competitors show up, and an optimization engine to improve visibility and performance. This category didn’t exist two years ago - we were early, and we’re defining it.\nWe’re backed by strong investors, trusted by category-leading customers, and scaling fast. We’re hiring curious, ambitious builders to help shape the future of AI search.\nWhat we're looking for:\nYou own a portfolio of enterprise and scale-up clients after the sale. You're accountable for whether they adopt the platform, renew, and grow, and whether they can explain in their own words what Goodie did for them.\nYou run onboarding. You hold the cadence. You walk into the renewal call where the CFO wants to know what they're paying for, and you answer with data. AEO isn't SEO 2.0, it's a new discipline, and our clients need someone who knows their business, knows the platform, and keeps the two connected.\nWhat you'll do:\nOwn the relationship\nAct as the primary point of contact and owner for a portfolio of enterprise and scale-up clients, from kickoff through renewal.\n\nOwn onboarding end to end: kickoff, workspace and prompt setup, competitive baseline, user training, and a success plan tied to the client's goals.\n\nBuild a relationship map on every account. Confirm the executive sponsor, multi-thread beyond your champion, and re-onboard new stakeholders when people move.\n\nDrive adoption and value\nTrack how each client uses the platform, and step in when teams log in but don't act on what they see.\n\nTranslate visibility, citation, and share-of-voice data into the business outcomes your client actually reports on.\n\nLead quarterly business reviews: what moved, why it moved, and what comes next.\n\nPartner with our AEO Strategists when an account needs a deep audit or technical roadmap, and keep the client accountable for shipping the recommendations.\n\nProtect and grow the book\nOwn retention outcomes on your portfolio, with a weekly read on account health.\n\nDistinguish leading indicators from lagging ones, and frame movement against the client's business objectives rather than platform metrics.\n\nRun renewals end to end, including ROI pushback and budget scrutiny.\n\nSpot expansion early (new brands, markets, seats, or services) and work with Business Development to close it.\n\nFlag risk early with the observation, the context, and a save plan.\n\nClose the loop internally\nBring client signal to Product with enough specificity to act on.\n\nDevelop case studies and references alongside Business Development.\n\nTurn what you learn across accounts into playbooks for onboarding, health scoring, and renewals.\n\nWhat you have:\n4+ years in customer success or account management at a B2B SaaS company or agency, owning a book of enterprise or mid-market accounts rather than supporting someone else's.\n\nRetention and expansion results you can name, including renewals you owned from first conversation to signature.\n\nA track record with accounts you inherited mid-stream and took somewhere better.\n\nDirect experience in commercial conversations: renewals, ROI pushback, budget scrutiny, and upsell.\n\nWorking fluency in SEO or search marketing: enough to talk credibly about structured data, AI crawlers, and how LLMs surface brands, and to know when to bring in a specialist.\n\nComposure in high-stakes conversations, including the ones where you push back on a client's plan.\n\nOrganized ownership of a book in a CRM such as HubSpot, with clean notes, health scores, and next steps.\n\nBonus / nice-to-haves\nAEO/GEO experience.\n\nStartup background, especially helping build a CS function or its playbooks.\n\nExperience with SEO or analytics platforms (Semrush, Ahrefs, GA4), as a customer or a vendor.\n\nExperience supporting accounts across multiple time zones.\n\nBenefits & Perks Of Becoming a Goodie:\nEarn More, Together: Base Pay + Equity\n\nHealth First: Premium Medical, Dental & Vision Coverage\n\nFlex Work Environment: Hybrid at HQ and Remote Globally\n\nSet Up Shop: Home Office Stipend\n\nRecharge Anytime: Unlimited PTO Plan\n\nFamily First: Paid Parental Leave Plan\n\nSecure Your Future: 401(k) Plan with Employer Matching\n\nLevel Up: Mentorship & Career Growth Support\n\nAlways Be Learning: Access to Top-tier Resources & Industry Experts\n\nWork Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)\n\nMind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans\n\nFuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours\n\nGrow With Us: Endless Opportunities to Lead & Succeed\n\nKeep on Shining: Ongoing Employee Development Programs\n\nEEO & Compensation Transparency:\nGoodie AI is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Goodie AI complies with federal, state, and local laws on compensation, pay transparency, and pay equity. We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization. The compensation range for this position is an OTE of $90,000-$110,000.\nAt Goodie AI, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for. To that end, Goodie AI is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.\nBEWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious activity by persons that are posing as Goodie team members, recruiters, and HR employees. Our team will contact you regarding job opportunities from email addresses ending in @nogood.io or @ higoodie.com. Additionally, we do utilize our ATS- Ashby- to help us schedule initial screening calls. Job seeking is hard- we’re sorry that scammers have added this element to your search for something new. Stay vigilant out there!","description_format":"text","description_chars":6873,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Search Engine Optimization (SEO)","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-03T06:49:04Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.741,"p_room":0.55,"age_days":28,"expected_fill_days":24,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/goodie-customer-success-manager","json_url":"https://alion.io/job/goodie-customer-success-manager.json","meta":{"generated_at":"2026-10-31T06:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675067},"rest":"https://alion.io/mcp/rest/get_company?id=675067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodie-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodie-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodie-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodie-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodie-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1747671}},{"tool":"search_jobs","arguments":{"company":"higoodie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1747671},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}