{"id":203895,"url":"https://alion.io/job/goodleap-it-support-specialist-2","title":"IT Support Specialist","company":{"id":6926,"name":"GoodLeap","domain":"goodleap.com","url":"https://alion.io/company/goodleap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58400,"max":67700,"currency":"USD","period":"year","gross":null,"usd_annual":67700},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-04T17:53:09Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-27T03:47:25Z","board_verified":false,"closed_at":"2026-10-27T03:47:25Z","days_open":52,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":52},"description":"Position Summary\nThe IT Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from on-boarding new employees to supporting our existing employee base across the US and Mexico. As an IT Support Specialist, you need to demonstrate competent IT literacy and ability around applications and systems. You will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems. Goodleap is seeking candidates with both interpersonal skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.\nEssential Job Duties & Responsibilities\nProvide assistance for items escalated to level 2 help desk support.\nAnswer staff questions about all company supported hardware and software.\nProvide creative solutions for difficult, complex ongoing problems.\nDocument problems, resolutions, and activities for future reference. \nIdentify, analyze, and provide preventative solutions for problematic trends. \nRecommend improvements to IT operations and processes. \nApply knowledge of enterprise-level, IT best practices.\nProvide technical training and new hire orientations as required. \nParticipate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation. \nPerform hardware and software installations. \nMaintain inventory by placing orders and tracking hardware and software. \n\"Own\" IT by having pride in your high-quality work.\nDisplay absolute integrity and discretion in performing support responsibilities.\nOther duties as assigned.\nRequired Skills, Knowledge & Abilities\nGood interpersonal skills, including the ability to clearly communicate with less technical individuals.\nSolid knowledge of general office software: Windows 10, MS Office, etc.\nKnowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.\nExperience with desktop hardware, software applications, operating systems and LAN connectivity.\nExperience with AD / Office 365 integration is a plus!\nExperience with Cisco Meraki is a plus!\nAbility to learn and support new software.\nMicrosoft certifications are desired, but not required.\n3 - 5 years professional experience.","description_format":"text","description_chars":2253,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-05T04:50:08Z"},{"event":"close","at":"2026-10-27T03:47:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 2","filings_12m":27,"filings_prev_12m":13,"green_card_filings_12m":2,"median_offered_wage_usd":160431,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":67700,"is_top_pay":false},"html_url":"https://alion.io/job/goodleap-it-support-specialist-2","json_url":"https://alion.io/job/goodleap-it-support-specialist-2.json","meta":{"generated_at":"2026-10-27T11:25:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6926},"rest":"https://alion.io/mcp/rest/get_company?id=6926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodleap-it-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodleap-it-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodleap-it-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodleap-it-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodleap-it-support-specialist-2"}]}