# IT Support Analyst

Sheffield and Lincoln Hybrid - 3 days per week in office (2 of which will be one office with the 3rd day in the other office), 2 working remotely. The Opportunity: We are looking for an IT Support & Security Analyst to act as the primary technical point of contact across our Sheffield and Lincoln offices, reporting to the IT and Security Manager. You will split your time between front-line helpdesk operations and proactive security administration in a fast-paced, adaptable environment. Helpdesk & On-Site Support: Serve as the go-to contact for hardware (macOS, Windows, ChromeOS), connectivity, and tickets logged via Freshservice across Sheffield and Lincoln. Identity & Cloud Administration: Manage full user lifecycles, access permissions, policies, and Google Workspace configurations. Device & Patch Management: Enrol, monitor, and secure endpoints using Google MDM, Hexnode, and Intune, maintaining automated patch schedules via Action1. Security & Incident Operations: Monitor, investigate, and remediate alerts across SentinelOne EDR/MDR, GCP, and email security tools, while proactively mitigating emerging threats. Networking, Compliance & AI: Support Cisco Meraki networking and

- **Id**: 4185730
- **Url**: <https://alion.io/job/goodlord-it-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Sheffield, United Kingdom, Lincoln, United States
- **Countries**: GB, US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T14:36:43Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T18:13:47Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5485
- **Description truncated**: no
- **Benefits**: Annual leave
- **Relocation offered**: no
- **Industries**: Real Estate Rental, Property Management, PropTech

## Company

- **Id**: 52253
- **Name**: Goodlord
- **Domain**: goodlord.com
- **Url**: <https://alion.io/company/goodlord>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 20
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **GCP** — Optional: no
- **Google Workspace** — Optional: no
- **ISO 27001** — Optional: no
- **SentinelOne** — Optional: no
- **Service Desk** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United Kingdom** — Iso: GB; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T18:13:47Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 20
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-12T21:49:02Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.