{"id":4014213,"url":"https://alion.io/job/goodrec-customer-service-representative","title":"Customer Service Representative","company":{"id":676344,"name":"GoodRec","domain":"goodrec.com","url":"https://alion.io/company/goodrec","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T13:18:58Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:18:58Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?\nGoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.\nAbout Us:GoodRec started 4 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!\nCheck out the GoodRec app here: \nWhat you'll do:You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include:\n\nDaily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.\n\nEnhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality and app usability.\n\nProblem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.\n\nReview Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.\n\nCustomer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.\n\nOverall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.\n\nRequirementsWe're looking for:\nFlexible schedule: Comfortable working evenings and weekends on a rotating schedule.\n\nTech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence.\n\nAdaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations.\n\nProblem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service.\n\nInterpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships.\n\nAvailability to work on weekends.\n\nExperience/Education:\nFull-time availability (40 hours/week)\n\n1-3 years in commercial-related roles such as operations, customer service or sales.\n\nAdvanced English level: strong verbal and written communication and comprehension skills.\n\nEducation: Bachelor’s degree, or similar working levels obtained through relevant job experience.\n\nThe Future Awaits:In the next five years, we're set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide.\nOriginally posted on Himalayas","description_format":"text","description_chars":3046,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Hobbies & Leisure"],"lifecycle":[{"event":"open","at":"2026-11-10T11:29:50Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":1,"age_days":9,"expected_fill_days":27,"reasons":["seen:9","win:early"],"computed_at":"2026-11-10T14:01:01Z"},"pay":null,"html_url":"https://alion.io/job/goodrec-customer-service-representative","json_url":"https://alion.io/job/goodrec-customer-service-representative.json","meta":{"generated_at":"2026-11-10T14:01:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676344},"rest":"https://alion.io/mcp/rest/get_company?id=676344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodrec-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodrec-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodrec-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodrec-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodrec-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4014213}},{"tool":"search_jobs","arguments":{"company":"goodrec.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4014213},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}