# Customer Service Representative

Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports? GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time. About Us:GoodRec started 4 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play! Check out the GoodRec app here: What you'll do:You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include: Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience. Enhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality

- **Id**: 4014213
- **Url**: <https://alion.io/job/goodrec-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: CO
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-01T13:18:58Z
- **Last verified at**: 2026-11-01T13:18:58Z
- **Board verified**: no
- **Days open**: 9
- **Description format**: text
- **Description chars**: 3046
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Fitness, Hobbies & Leisure

## Company

- **Id**: 676344
- **Name**: GoodRec
- **Domain**: goodrec.com
- **Url**: <https://alion.io/company/goodrec>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Recruitee

## Trust

- **Level**: not_scored
- **Days open**: 9

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Colombia** — Iso: CO; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T11:29:50Z

## Liveness

- **Score**: 81
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.812
- **P room**: 1
- **Age days**: 9
- **Expected fill days**: 27
- **Reasons**: seen:9, win:early
- **Computed at**: 2026-11-10T13:26:08Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.