{"id":2176709,"url":"https://alion.io/job/goodson-support-engineer-first-and-second-level-80-100-mwd","title":"Support Engineer - First and Second Level, 80-100% (m/w/d)","company":{"id":1984752,"name":"Goodson","domain":"goodson.at","url":"https://alion.io/company/goodson-at","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":null,"currency":"EUR","period":"month","gross":null,"usd_annual":40320},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:45:03Z","employer_posted_date":null,"last_verified_at":"2026-09-23T19:45:03Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Goodson Softwaresolutions gehört zu den führenden Implementierungspartnern für Product Information Management-Systeme (PIM), E-Business-Lösungen und Digital Publishing-Konzepte. Bei der Beratung und Betreuung unserer Kunden aus dem DACH-Raum greifen wir auf über 20 Jahre Projekterfahrung zurück.\n\nZur Verstärkung unseres Entwicklerteams suchen wir 1 Support Engineer - First and Second Level, 80-100% (m/w/d) Deine Aufgaben\n- Umfassende und individuelle Kundenbetreuung bei allen technischen Fragen\n- Ticketannahme, -lösung und gegebenenfalls -weiterleitung entsprechend der deffinierten Richtlinien\n- Wissenstransfer innerhalb des Teams und P ege der Wissensdatenbank\n- Mitarbeit in Testphasen und bei Kundenschulungen\n- Enge Zusammenarbeit mit Professional Services und Projektleitung\n\nDeine Qualifikation\n- Erfolgreich abgeschlossene IT-Ausbildung und Erfahrung in IT-Service-Desk oder Kundensupportstrukturen\n- Kenntnisse und Erfahrung in MS SQL und WIN Betriebssysteme sind Voraussetzung, Erfahrungen im PIM-Umfeld sind eine gute Ergänzung\n- Hohe Kunden- und Serviceorientierung\n- Strukturierte, lösungsorientierte Arbeitsweise verbunden mit einem hohen Maß an Selbstständigkeit\n- Freundliches und kundenorientiertes Auftreten am Telefon und per eMail\n- Ausgeprägte Fähigkeit, auch in Stresssituationen freundlich zu reagieren\n\nDeine Perspektiven\n- Die Goodson Unternehmenskultur fördert ein offenes und wertschätzendes Arbeitsklima und lässt Ihnen in einem innovativen Arbeitsumfeld\n- viel Raum für Eigenverantwortung und Mitbestimmung. Auf Augenhöhe begegnen wir einander mit Respekt, Vertrauen und Ehrlichkeit.\n\nFür diese Position wird ein Mindestgehalt gemäß KV geboten mit der\nBereitschaft zur Überzahlung je nach konkreter Qualifikation und Erfahrung.\n\nInteressiert? Hansjörg B. Gutensohn freut sich auf deine Bewerbungsunterlagen:\n https://goodson.at Das Mindestentgelt für die Stelle als Support Engineer - First and Second Level, 80-100% (m/w/d) beträgt 3.000,00 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.","description_format":"text","description_chars":2081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Publishing","Master Data Management"],"lifecycle":[{"event":"open","at":"2026-10-09T14:04:15Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.559,"p_room":0.55,"age_days":33,"expected_fill_days":23,"reasons":["seen:33","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":40320,"is_top_pay":false},"html_url":"https://alion.io/job/goodson-support-engineer-first-and-second-level-80-100-mwd","json_url":"https://alion.io/job/goodson-support-engineer-first-and-second-level-80-100-mwd.json","meta":{"generated_at":"2026-10-27T11:04:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1984752},"rest":"https://alion.io/mcp/rest/get_company?id=1984752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodson-support-engineer-first-and-second-level-80-100-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodson-support-engineer-first-and-second-level-80-100-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodson-support-engineer-first-and-second-level-80-100-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodson-support-engineer-first-and-second-level-80-100-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodson-support-engineer-first-and-second-level-80-100-mwd"}]}