{"id":1036890,"url":"https://alion.io/job/goodtime-customer-success-manager","title":"Customer Success Manager","company":{"id":456216,"name":"GoodTime","domain":"goodtime.io","url":"https://alion.io/company/goodtime-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":116000,"period":"year","method":"global_role_seniority_cell","sample_n":1081},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Databricks","optional":false},{"name":"HubSpot","optional":false}],"status":"closed","first_seen_at":"2026-09-18T13:58:54Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T22:54:56Z","board_verified":false,"closed_at":"2026-10-22T22:54:56Z","days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Customer Success Manager -- US/Canada -- Contract-to-Hire \nAbout GoodTime\nGoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t - automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. \nBehind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.\nOur Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.\nYou might be a good fit for GoodTime if you:\nWin as a Team \nChallenge the Status Quo \nCan make a path forward, even in ambiguous situations\nAre humble, able to admit mistakes and fail fast\nHave a bias for action and move quickly\nAre bored without a hard problem to solve\nEnjoy seeing your hard work make real impact \nThe Role:\nWe are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of! \nOur ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.\nGoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows. \nTravel: 10%\nWhat Success Looks Like:\nBuild strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention \nAnalyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience\nProactively build customer strategies and success playbooks and monitor results \nMaintain an expert level understanding of the GoodTime product suite (technical and workflow)\nDeeply understand the TA industry to identify new opportunities and connect customer challenges with solutions \nWork cross-functionally to deliver an incredible customer experience\nAbout You:\n4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions \n3+ years of experience conducting QBRs \nRecruiting, ATS and/or HR Technology is highly preferred \nSuperior communication, presentation, and interpersonal skills\nSelf-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats\nSomeone who finds solutions to problems without being given all the answers\nAbility to effectively partner cross functionally with engineering, product, sales, marketing, etc.\nBachelor’s degree or equivalent experience \nCommitment to You\nThe more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic. \nBenefits/Perks\nRemote first culture\nHealth, Dental, and Short-term Disability plans, with generous employer contribution\nFlexible time off \n8 week Parental Leave (including adoption placement)\n$500 home office reimbursement\nUp to $500 towards self-selected learning and development\nPre-IPO Stock Options\nFully Remote - United States or Canada \nPlease Note: No 3rd Party Agency/Recruiters will be considered.","description_format":"text","description_chars":4242,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Home office","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting Software & ATS","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-18T16:44:24Z"},{"event":"close","at":"2026-10-22T22:54:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/goodtime-customer-success-manager","json_url":"https://alion.io/job/goodtime-customer-success-manager.json","meta":{"generated_at":"2026-10-24T04:03:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456216},"rest":"https://alion.io/mcp/rest/get_company?id=456216"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodtime-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodtime-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodtime-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodtime-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodtime-customer-success-manager"}]}