{"id":2636189,"url":"https://alion.io/job/goodwill-it-technician","title":"IT Technician","company":{"id":2052432,"name":"Goodwill","domain":"gwct.org","url":"https://alion.io/company/gwct-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bridgeport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:24:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T22:02:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities.\nOur Information Technology Department plays a vital role in maintaining our cutting-edge technology infrastructure and supporting all aspects of our operations.\nAs the IT Support Technician, you are an essential member of the team. You will provide exceptional customer service and technical support to our employees, resolving hardware and software issues in our corporate offices and retail stores. Customer service is a key asset to this position and your success.\nWhat Goodwill can offer you :\nOpportunities for career advancement \nCompany-paid professional development and training\nA benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)\nThese benefits available 1st of the month, following 60 days of employment\nTwo (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time\nUp to $3,000 in qualified Tuition Reimbursement\nNine (9) Paid holidays\n403(b) Retirement Savings Plan, including Employer Match\n50% Employee Discount \n$50 work anniversary gift for every year of continuous service (for part-time and full-time team members)\n$200 Referral Program (for every candidate hired that you refer)\nRequired Proficiencies :\nIn-depth knowledge of Windows 10 and Microsoft Active Directory. \nStrong analytical and technical skills.\nStrong documentation skills.\nStrong interpersonal skills such as telephone, active listening and customer care skills.\nKnowledge of networking (TCP/IP, Switches, Wi-Fi) and software support.\nAbility to prioritize assigned tasks and deliver on time.\nSelf-motivated with the ability to work in a fast-moving environment.\nAttention to details.\nAbility to work alone and in a team.\nResponds in a timely manner and able to prioritize tasks.\nKeeps current with the latest technologies and best practices.\nJob Requirements:\nProvide first level IT support for all employees in-person, by phone, and via remote access.\nProvide Retail POS system hardware support and software support with POS vendor.\nInstall, image, configure, and troubleshoot back-office computers and printers.\nPerform preventative maintenance, tests, and repair of computer hardware.\nCreate and manage user accounts in AD and Office 365, as well as other company systems.\nCreate and maintain IT supporting documentation.\nRecord and track all IT devices in our inventory database.\nInstall appropriate software packages such as operating systems, networking components, and office applications.\nParticipate in after-hours support rotation.\nMust have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.\nPerforms other duties as assigned.\nMust be able to lift over 40lbs with or without reasonable accommodations \nStart your journey with Goodwill today by applying at gwct.org/about/work-here\nIs this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching","description_format":"text","description_chars":3359,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-15T17:25:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T22:46:24Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/goodwill-it-technician","json_url":"https://alion.io/job/goodwill-it-technician.json","meta":{"generated_at":"2026-10-15T22:46:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2052432},"rest":"https://alion.io/mcp/rest/get_company?id=2052432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodwill-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodwill-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodwill-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodwill-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodwill-it-technician"}]}