{"id":2392775,"url":"https://alion.io/job/goodwill-mass-store-team-lead-amherst","title":"Store Team Lead - Amherst","company":{"id":2103687,"name":"goodwill_mass","domain":"goodwillmass.org","url":"https://alion.io/company/goodwillmass","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amherst, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2726},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T19:19:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":8},"description":"SUMMARY:\nThis position is responsible for performing Sales Associate duties and providing guidance to Sales Associates. This position is also responsible for providing excellent customer service, operating and monitoring cash registers, and ensuring that policies and procedures are followed.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMonitors cash registers for accuracy and reconciles registers at the end of the day. \nProcesses customer checks, charges and store credits, and corrects register voids and errors. \nHandles customer objections and complaints. Escalates complaints to Store Manager as necessary.\nUnder the direction of the Store Manager, merchandises inventory by color, size, and season. Decides which classifications to pull each week by color and quantity. \nAssesses merchandise and makes pricing recommendations to the Store Manager or Assistant Store Manager.\nEnsures the store is opened and closed on time.\nPerforms daily work assignments and provides work direction to team members in the absence of the Store manager. Directs floor activities, monitors registers, assists customers and completes daily sales report. At times may be required to process staff payroll.\nDirects housekeeping activities by assigning duties and helps as necessary.\nProvides customer service by knowing inventory, sales information, store policies and procedures, and other related information.\nEnsures loss prevention by monitoring dressing rooms and observing customers.\nPerforms other duties as assigned.\n\nQUALIFICATION REQUIREMENTS:\nPosition requires a high school diploma or equivalent and previous retail experience. \nThe incumbent must be able to perform math at an eighth grade level (adding, subtracting, calculating percentages, multiplication), and must be able to speak and understand English. \nMust have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills. \nMust have a strong customer focus. \nThe ability to work with a diverse staff and customer base and with individuals with disabilities is essential. \nIncumbent must also have the ability to determine when to direct a problem situation to a supervisor.\nSatisfactory results of all required background checks.\n\nPHYSICAL DEMANDS:\nThe physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \nWhile performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, and talk and hear. \nThe employee is frequently required to move racks, bins and stock, and must lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally. \nSpecific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus. \nPosition requires standing for long periods of time.\n\nWORK ENVIRONMENT: \nThe work environment an employee is exposed to while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \nThe position is located in a normal retail store environment with frequent contact with the general public. \nThe noise level is typically moderate. The incumbent is frequently exposed to dust in the store environment. The incumbent may at times be required to travel to another store location.\n\nAMERICANS WITH DISABILITIES ACT\nMorgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.\n\n This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.","description_format":"text","description_chars":4629,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-12T21:48:07Z"},{"event":"close","at":"2026-10-14T19:39:25Z"},{"event":"reopen","at":"2026-10-20T05:49:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["conf:0","win:early"],"computed_at":"2026-10-20T20:12:47Z"},"pay":null,"html_url":"https://alion.io/job/goodwill-mass-store-team-lead-amherst","json_url":"https://alion.io/job/goodwill-mass-store-team-lead-amherst.json","meta":{"generated_at":"2026-10-20T20:12:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2103687},"rest":"https://alion.io/mcp/rest/get_company?id=2103687"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodwill-mass-store-team-lead-amherst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodwill-mass-store-team-lead-amherst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodwill-mass-store-team-lead-amherst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodwill-mass-store-team-lead-amherst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodwill-mass-store-team-lead-amherst"}]}