Assistant Store Manager

Location: 

We’re on the hunt for our next Assistant Store Manager. This player and coach in training supports the store team to drive production growth, embed the brand in the fabric of their location, provide a level of customer service that consistently exceeds expectations and cultivates high performing teams. The store manager drives operational excellence through understanding Goodwill NYNJ standards and obsessive attention to detail. This training focused leader cultivates an environment of learning and embodies the values of our mission. If you like fast-paced environments that empower you to truly be the owner of your business, we would love to hear from you!

The Awesome Things You’ll Do 

DRIVE FOR RESULTS

Operate in accordance with the established hours of business and is properly staffed

Control and minimize store expenses

Recommend ways to increase sales efficiency

Develop and expand local donor base

Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance

OPERATIONS

Maintain a supply of cash and change sufficient to meet daily business needs

Ensure that general conditions of store meet high standards at all times

Ensure that the premises are always safe for customers and employees

Ensure that employees have been trained in and are complying with security policies and procedures

Establish and monitor sound cash- handling procedures consistent with company policy

Ensure timely bank deposits either personally or by higher management

Maintain excellent cleanliness of the store, including restrooms, donation center, and back room

Ensure safety and security of store assets and premises

Establish and monitor sound cash-handling procedures consistent with company policy

Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required

Process, price, tag, hang, and display merchandise to maximize sales

Team Management

Ensure performance standards and goals are met regularly

Schedule interviews, and recommend hiring of store employees

Conduct initial training, recurrent training, or training in new skills, policies, or procedures

Ensure that employees accurately and properly record all hours worked

Assist store manager with employee performance evaluation and discussion

Assist store manager to manage staff compensation and incentives

Responsible for payroll reconciliation in the absence of the Store Manager. 

Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems

Enforce all personnel, loss prevention and operational policies and procedures

Our Must Haves 

Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing

Undergone two (2) years of supervisory experience and two (2) years of retail experience

Must be proficient in Microsoft suite and ability to adapt to internal applications.

Strong interpersonal and communication skills (verbal and written).

Must be able to stand for long periods of time and able to push/pull up to 50lbs.

Must have open availability and able to work holidays. Your schedule will be based on business needs.

Proven ability to drive and exceed individual and store results.

Proven ability to build lasting relationships with colleagues.

Ability to adapt to and engage with internal and external customers.

Good verbal and written communication skills with customers, sales leadership team and colleagues.

Demonstrated collaborative skills and ability to work well within a team.

Ability to receive feedback and act when appropriate.

Accuracy and attention to detail required.

Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

What We Offer 

Generous Time off policy to use when you need it 

Health, wellness and financial resources to help you achieve our personal goals  

Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance 

Retirement matching programs and contributions 

Transit and commuter benefits