Operations Associate (ROH)

Location: South Hackensack, NJ

The Operations Associate is essential to the efficient operation of the South Hackensack warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and donation centers. The Operations associate contributes to the safe and efficient transport, handling, and storage of donated goods and supplies. They perform duties to achieve organizational, team and personal goals that are measured through revenue and process integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ core values.

The Awesome Things You’ll Do

Ability to safely operate all power equipment to execute daily responsibilities.

Ensure all product containers (crates, bins, pallets) from stores and donation centers are placed in the offload zone in the designated area.

Review incoming material to ensure that the contents are appropriately labeled.

Report any findings to leadership for review and partner with leadership to clarify 

labels when needed. 

Ensure that all store requests for equipment, products and supplies are staged 

accurately in the grids.

Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo sent/received.

Adhere to all Safety and Loss Prevention policies and procedures.

Responsible for reporting all incidents of property loss (equipment, product etc.) to the 

Director of Logistics and VP of Asset Protection.

Maintain safe work conditions at all times. Responsible for reporting all safety hazards, potentially hazardous conditions, and unsafe practices to the Director of Logistics and Director of Health and Safety.

Ensure that all hazardous materials are stored properly in accordance with safety Guidelines.

Responsible for ensuring that all power equipment is fully functional prior to each use. 

Report any findings to the Warehouse Operations Manager and/or Director of Logistics immediately. 

Attend and actively participate in all required safety training, drills and exercises.

Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.

Adhere to established trash schedule to facilitate the timely turnaround of equipment to go back into circulation.

Assist Ecommerce department with inventory movement from the dock to Ecommerce shipping area.

Transfer books/media received from stores and donation centers into gaylords for Salvage.

Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or their agent at the time of goods pick-up. Completed documents are to be immediately submitted to the Director of Logistics.

Responsible for ensuring the cleanliness of areas in which daily duties are performed. 

This includes but is not limited to picking up all items on the floor after completion of your task in each area, sweep and dispose of broken/dropped items immediately upon identifying them and check for and discard all debris/trash in the warehouse parking lot as assigned.

Responsible for ensuring the safety of areas in which daily duties are performed, ensuring that equipment/bales are stacked safely, all driveways/walkways are free and clear of obstructions and all doorways/dock doors are fully passable.

Be a Brand ambassador by providing excellent customer service in all interactions with customers, donors and vendors.

Adhere to break schedule as provided to ensure appropriate coverage to minimize impact to productivity and safety.

Perform other related duties, as assigned.

Activities are subject to change / be added to meet business needs with management approval. 

Our Must Haves

High School Diploma or equivalent required. 

Warehouse experience preferred.

Forklift operating license preferred.

Strong communication/listening skills.

Special Working Conditions

Must be able to work a flexible schedule (Mon-Sat).

Must be able to execute multiple tasks in a fast-paced environment.

Must be willing to train on forklift and baling machines.

What We Offer 

Generous Time off policy to use when you need it

Health, wellness and financial resources to help you achieve our personal goals 

Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance

Retirement matching programs and contributions

Transit and commuter benefits