{"id":1995913,"url":"https://alion.io/job/goodwill-nynj-recruitment-services-manager","title":"Recruitment Services Manager","company":{"id":2420471,"name":"Goodwill NY/NJ","domain":"goodwillnynj.org","url":"https://alion.io/company/goodwillnynj","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-27T05:46:45Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bronx, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-30T04:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T03:25:09Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Position Summary\n\nThe Recruitment Services Manager (RSM) is responsible for leading and overseeing all recruitment operations within the Workforce1 Career Center. The RSM provides strategic direction, leadership, coaching, and accountability for the Recruitment Account Manager (RAM) team and is responsible for ensuring the successful execution of recruitment strategies that result in quality referrals, interviews, hires, validations, employer fulfillment, and customer satisfaction.\nThe RSM serves as the subject matter expert for recruitment operations and workforce development hiring strategies. This role is highly analytical and data-driven, requiring the ability to leverage data to gain insights, identify trends, understand recruitment funnel performance, improve conversion ratios, develop recruitment strategies, and make informed business decisions that improve hiring outcomes and operational performance.\nThe RSM is responsible for building and developing a high-performing recruitment team, driving continuous improvement, ensuring compliance with contractual requirements, and serving as a key member of the center leadership team. The position requires an individual who can think strategically, solve complex workforce challenges, develop innovative solutions, manage competing priorities, and effectively lead a high-volume, performance-driven recruitment operation.\nEssential Duties and Responsibilities\n\nLeadership and Team Management\nDirectly supervise, coach, mentor, and develop Recruitment Account Managers and recruitment staff.\nEstablish clear performance expectations, accountability measures, and professional development plans.\nConduct regular coaching sessions, performance evaluations, and performance improvement initiatives.\nFoster a culture of excellence, innovation, accountability, collaboration, and continuous improvement.\nIdentify training needs and implement staff development strategies to improve team performance.\nLead recruitment team meetings and strategic planning sessions.\nDevelop succession plans and leadership capacity within the recruitment team.\nEnsure staff are effectively utilizing recruitment best practices, systems, tools, and resources.\nPromote collaboration between recruitment, business services, operations, and career services teams.\n\nRecruitment Strategy and Operations\nDevelop and execute center-wide recruitment strategies to meet employer hiring demands and contractual goals.\nDesign and implement innovative sourcing and recruitment initiatives.\nDevelop creative and out-of-the-box solutions to address hiring challenges and hard-to-fill positions.\nMonitor recruitment pipelines to ensure sufficient candidate flow across all industries and sectors.\nDevelop recruitment campaigns for high-volume and priority hiring initiatives.\nEstablish standardized recruitment processes and quality assurance measures.\nContinuously evaluate recruitment effectiveness and recommend process improvements.\nCollaborate with internal and external stakeholders to develop recruitment solutions that support workforce development goals.\nEnsure recruitment resources are strategically allocated to maximize hiring outcomes.\n\nRecruitment Performance Optimization\nAssess, monitor, and manage referral-to-hire ratios across recruiters, employers, industries, recruitment campaigns, and hiring events.\nAnalyze and improve conversion ratios throughout the recruitment and hiring funnel.\nDevelop and implement strategies to improve referral-to-interview, interview-to-hire, hire-to-validation, and overall referral-to-hire conversion rates.\nAnalyze recruitment funnel and hiring funnel performance to identify points of candidate and employer attrition.\nMonitor and assess candidate drop-off rates throughout the recruitment lifecycle, including sourcing, screening, referral, interview, offer, hire, onboarding, and validation stages.\nIdentify root causes contributing to candidate and employer drop-off and develop targeted strategies to improve conversion rates.\nEvaluate recruiter performance utilizing referral-to-hire ratios, conversion metrics, fill rates, show rates, validation rates, and other key performance indicators.\nDevelop and implement strategies to improve referral quality, candidate engagement, interview attendance, hiring outcomes, validation rates, and employer fulfillment.\nAssess and manage employer fill rates to ensure hiring needs are met within established timeframes.\nMonitor candidate show rates and interview attendance trends to identify barriers impacting hiring outcomes.\nEvaluate the effectiveness of sourcing strategies, recruitment campaigns, hiring events, and recruiter activities to maximize return on investment.\nEstablish performance benchmarks and corrective action plans to address underperforming recruitment activities.\nUtilize workforce intelligence, labor market trends, and operational data to drive continuous improvement.\nForecast recruitment performance and proactively identify operational risks impacting hiring outcomes.\nPresent data-driven recommendations to leadership regarding recruitment strategy, staffing needs, operational improvements, and performance management initiatives.\nContinuously evaluate recruitment processes and implement improvements designed to maximize hiring success and operational effectiveness.\n\nData Analytics and Performance Management\nAnalyze recruitment data and performance metrics to identify trends, opportunities, risks, and areas for improvement.\nUtilize data insights to make informed operational and strategic decisions.\nDevelop and implement corrective action plans based on performance analysis.\nMonitor and analyze key performance indicators including: Referrals, Interviews, Hires, Validations, Referral-to-Hire Ratios, Referral-to-Interview Ratios, Interview-to-Hire Ratios, Candidate Show Rates, Hiring Event Show Rates, Employer Fill Rates, Job Order Fill Rates, Employer Conversion Rates, Recruiter Productivity, Time-to-Fill, Event Performance, Candidate Pipeline Health, and Candidate Retention Trends.\nCreate and maintain dashboards, scorecards, forecasting models, and management reports.\nAnalyze recruitment funnel performance from sourcing through validation.\nMonitor stage-by-stage conversion rates and identify areas where candidate flow is being disrupted.\nForecast recruitment needs and staffing requirements based on historical performance, labor market conditions, and employer demand.\nPresent data-driven recommendations and operational insights to leadership and stakeholders.\nEnsure recruitment decisions are guided by performance data and measurable outcomes.\n\nEmployer Fulfillment and Workforce Development\nPartner with the Business Services team to develop recruitment strategies that support employer hiring needs.\nEnsure employer hiring goals are met through effective sourcing, screening, referral, and follow-up practices.\nDevelop customized recruitment plans for priority employers and high-volume hiring initiatives.\nMonitor employer satisfaction and hiring outcomes.\nCollaborate with community organizations, training providers, educational institutions, and workforce partners to expand recruitment pipelines.\nSupport employer retention efforts through effective candidate matching and fulfillment strategies.\nEnsure recruitment activities align with workforce development goals and contractual obligations.\n\nCompliance and Quality Assurance\nEnsure compliance with Workforce1 policies, procedures, contractual requirements, and organizational standards.\nMonitor recruitment documentation and reporting accuracy.\nEnsure validation processes are followed and outcomes are properly documented.\nMaintain data integrity across all recruitment systems and reporting platforms.\nEnsure adherence to all applicable workforce development and organizational policies.\nConduct periodic audits of recruitment activities to ensure quality and compliance.\n\nLeadership Collaboration\nServe as a member of the center leadership team.\nCollaborate with Business Services, Career Services, Operations, and Executive Leadership.\nProvide recommendations regarding staffing, performance improvement, recruitment strategy, and operational efficiencies.\nLead special projects and strategic initiatives as assigned.\nSupport organizational goals through cross-functional collaboration and leadership.\nMinimum Qualifications\nBachelor's Degree preferred or equivalent combination of education and relevant experience.\nMinimum of 7 years of recruitment, talent acquisition, workforce development, staffing, or related experience.\nMinimum of 3 years of supervisory or management experience leading recruitment teams.\nDemonstrated experience developing and executing recruitment strategies.\nExperience managing high-volume recruitment operations.\nExperience utilizing recruitment metrics, workforce analytics, and performance data to drive decision-making.\nProven ability to interpret data, identify trends, and implement data-driven solutions.\nProven experience coaching and developing recruiters to achieve measurable performance outcomes.\nStrong knowledge of recruitment best practices, labor market trends, and workforce development principles.\nAdvanced proficiency in Microsoft Excel, CRM systems, ATS platforms, reporting tools, and workforce management systems.","description_format":"text","description_chars":9311,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Cleaning & Household Products","Fashion Design"],"lifecycle":[{"event":"open","at":"2026-10-07T08:54:03Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.694,"p_room":0.28,"age_days":89,"expected_fill_days":44,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/goodwill-nynj-recruitment-services-manager","json_url":"https://alion.io/job/goodwill-nynj-recruitment-services-manager.json","meta":{"generated_at":"2026-10-28T04:52:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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