{"id":1902150,"url":"https://alion.io/job/goodwillnwnc-it-senior-support-engineer","title":"IT Senior Support Engineer","company":{"id":2338458,"name":"Goodwill of Northwest North Carolina","domain":"goodwillnwnc.org","url":"https://alion.io/company/goodwillnwnc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winston-Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-08-14T14:59:53Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-12T16:27:13Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.\nWHY WORK FOR GOODWILL?\nGoodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.\nAt Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.\nOur organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.\nWant to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.\nPosition Overview\nThe Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering secure and reliable infrastructure services:\nThis role will provide:\nSupport for all IT deployed IT devices (laptops, pc’s, servers, printers etc).\nIT support for our retail locations for workstations, A/V, POS etc.\nManagement of end user accounts for AD, M365, & other identified systems.\nSupport for other Collaboration & Communication tools (A/V Teams, SharePoint Online etc.)\nSupport for Network, Servers & Storage as needed.\nMicrosoft 0365 and Azure Cloud Services as needed.\nOnsite Data Center Support for Network, Servers & Storage.\nVirtualization & Back Ups Management as needed.\nEnterprise Telephony & Telecommunications in partnership with facilities.\nResearch Emerging and new technologies to evolve our IT environment.\nDelivery of enterprise projects as determined by IT Leadership.\n\nPrimary Responsibilities:\nMaintains daily operations equipment and provides onsite and technical field support throughout the region which includes 71+ facilities.\nTroubleshoots equipment and systems and provides solutions to ensure technology is working properly.\nOwns or co-owns specific solutions such as printer maintenance software and desktop management software.\nCloses out IT tickets when job is complete and communicates to the appropriate party the technical problem has been fixed.\nParticipates in special or technical projects within facilities and solutions as needed.\nProvides on-call onsite technical support as needed which includes weekends.\nEducational Requirements:\nAssociate degree in information systems/technology and computer science, preferred, or equivalent technical certifications.\nQualifications:\nAt least 2 years' experience in IT support.\nExcellent communication skills-both written and verbal.\nExcellent customer service skills.\nKnowledge of ticketing systems.\nAbility to work in a fast-paced environment and prioritize requests. \nBENEFITS\nGoodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:\nPaid Time Off (PTO) \nMoney Purchase Pension Plan\n403(b) Retirement Savings Plan\nEmployee Assistance Program\nFree Telehealth\nEmployee Referral Program\nQuarterly Incentive Programs (for all retail positions)\nCorporate Discount Programs\nIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:\nMedical Insurance\nPrescription Coverage\nDental and Vision Coverage\nFlex Spending Accounts (Medical and Dependent Care)\nShort & Long-Term Disability \nLife Insurance\nTuition Reimbursement\nEOE. E-Verify Employer.","description_format":"text","description_chars":4638,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-05T11:37:41Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.56,"p_room":0.35,"age_days":58,"expected_fill_days":22,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/goodwillnwnc-it-senior-support-engineer","json_url":"https://alion.io/job/goodwillnwnc-it-senior-support-engineer.json","meta":{"generated_at":"2026-10-12T20:22:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2338458},"rest":"https://alion.io/mcp/rest/get_company?id=2338458"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodwillnwnc-it-senior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodwillnwnc-it-senior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodwillnwnc-it-senior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodwillnwnc-it-senior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodwillnwnc-it-senior-support-engineer"}]}