{"id":1341791,"url":"https://alion.io/job/goodwin-procter-sr-desktop-support-analyst-santa-monica","title":"Sr. Desktop Support Analyst - Santa Monica","company":{"id":1764289,"name":"Goodwin Procter","domain":"goodwinlaw.com","url":"https://alion.io/company/goodwinlaw-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75100,"max":112600,"currency":"USD","period":"year","gross":null,"usd_annual":112600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-19T22:51:15Z","board_verified":false,"closed_at":"2026-10-19T22:51:15Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.\nHere, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.\nThis is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.\nThe Sr. Desktop Support Analyst is responsible for providing high quality desktop, mobile device and applications support for attorneys and professional staff. As a member of the Desktop Operations team, this individual will facilitate desktop service fulfillment requests, provide guidance and ”how to” information, assess requests for new services and features for potential fulfillment by existing services, restore PC Desktop and related technology services or service features to a satisfactory operational state, assess requests for new services and features for potential fulfillment by existing services and help improve the user experience.\n\nWhat You Will Do:\nProvide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.\nPerform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.\nProvide 2nd level support for all software escalations from User Support.\nProvide 2nd level support for all remote access calls escalated from User Support (Windows 365, Citrix, and VPN).\nResponsible for hardware procurement: including placing orders through online purchasing tools for specified vendors for PCs and hardware peripherals and management inventory of those items.\nAssess software compatibility with current operating system and execute on the installation and maintenance of practice specific applications. \nAssist and mentor the other team members on various technologies.\nPlan, schedule and execute on computer equipment installations, imaging, upgrades and replacement projects. \nPro-actively assesses employee capacity working with business administrators to ensure appropriate level of hardware inventory to meet business needs.\nUtilize and leverage current mechanisms to obtain feedback from end users. Analyze results of feedback from end users, make recommendations for support process improvement to senior management, and implement approved changes.\nAct as a liaison between the other support groups within IT to ensure proper communication about new user services and/or problems with existing user services is taking place. \nCollaborate with IT Infrastructure team perform occasional hands-on IT infrastructure hardware installation and maintenance.\nEffectively translate user requests, business needs and technical specifications into formal written documentation.\nEngage end users in a consultative capacity providing solutions and desired outcomes.\nMaintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.\nResponsible for physical asset inventory and asset management within the office.\nAbility to participate in firmwide, off-hours on-call rotation.\nAct as primary point of contact for troubleshooting server room related issues as well as assisting with installation or removal of server room hardware.\nWho You Are:\nBachelor’s Degree in computer Science or related field or equivalent work experience.\nFive or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies.Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal. Ability to adjust to constantly changing priorities and employ time and task management methodologies towards successful accomplishment of workload.\nExperience leading various desktop related projects.\nBasic network administrative experience with Microsoft Active Directory. SCCM and FIM knowledge is a plus.\nExperience working with connectivity and application troubleshooting with Windows 365, Citrix and VPN environment.\nExperience includes thorough understanding of a desktop operating system managed environment and integration points with Microsoft Office and other legal applications.\nExperience with Cisco IP Telephony is a plus. This includes adds and changes in Cisco Unified Call Manager and Cisco Unity Voicemail.\nAbility to work at a computer for extended periods and operate standard office equipment. Ability to frequently move throughout the office and between workspaces. Ability to sit, stand, walk, bend, and reach for extended periods throughout the workday. Ability to lift up to 50lbs.\nMinimal travel\nBenefits and More\nAt Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:\nHealth, dental, and vision insurance\n\nLife and disability insurance\n\nRetirement & Savings Plan\n\nEmergency back-up child and adult care\n\nPaid vacation, sick time off, and holidays\n\nProfessional development and career advancement opportunities\n\nEmployee recognition and reward programs\n\nEmployee wellness and assistance programs\n\nEmployee discounts and perks\n\nThis position is eligible for overtime: YesThe target salary range for this position varies by location and is commensurate with relevant experience: Boston $75,100 - $112,600 | Los Angeles $80,700 - $121,100 | New York $80,700 - $121,100 | Orange County $80,700 - $121,100 | Philadelphia $73,600 - $110,400 | San Diego $80,700 - $121,100 | San Francisco $86,300 - $129,500 | Santa Monica $80,700 - $121,100","description_format":"text","description_chars":6531,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-27T15:53:50Z"},{"event":"close","at":"2026-10-19T22:51:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 31 · green card filings: 4","filings_12m":31,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":112600,"is_top_pay":true},"html_url":"https://alion.io/job/goodwin-procter-sr-desktop-support-analyst-santa-monica","json_url":"https://alion.io/job/goodwin-procter-sr-desktop-support-analyst-santa-monica.json","meta":{"generated_at":"2026-10-20T09:09:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764289},"rest":"https://alion.io/mcp/rest/get_company?id=1764289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodwin-procter-sr-desktop-support-analyst-santa-monica"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodwin-procter-sr-desktop-support-analyst-santa-monica"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodwin-procter-sr-desktop-support-analyst-santa-monica"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodwin-procter-sr-desktop-support-analyst-santa-monica\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodwin-procter-sr-desktop-support-analyst-santa-monica"}]}