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This person will own customer relationships post-sale, helping attorneys and litigation teams onboard successfully, adopt the platform, navigate discovery workflows, and drive long-term retention and expansion.\nBenefits\nRemote, U.S.-based role\nOpportunity to join one of the first Customer Success hires at a fast-growing AI startup\nDirect exposure to company leadership and strategy\nHigh-impact role working directly with customers and helping shape the CS function\nOpportunity to work with cutting-edge AI and legal technology\nKey Responsibilities\nOwn customer accounts from onboarding through renewal\nDrive product adoption, engagement, and measurable customer value\nRun regular customer check-ins and business reviews\nMonitor customer health, usage, renewal risk, and engagement\nIdentify expansion and cross-sell opportunities in partnership with Sales and Leadership\nSupport attorneys and litigation teams with discovery workflows and case use cases\nLead customer training and become a product expert\nTroubleshoot customer issues and coordinate escalations when needed\nPartner closely with Sales, Discovery, Product, and Leadership\nHelp develop scalable Customer Success playbooks and internal processes\nIdeal Background\n5+ years of Customer Success, Account Management, or Client Services experience in SaaS or legal technology\nExperience managing enterprise or strategic customer accounts\nStrong experience with lifecycle management, adoption tracking, and renewal forecasting\nComfortable using customer health metrics and usage data to identify risk and opportunity\nStrong communication and relationship-management skills\nComfortable learning and supporting a sophisticated technology platform\nExperience with CRM, Customer Success, and analytics tools\nLegal technology, eDiscovery, document analysis, or legal workflow experience strongly preferred\nExperience working with Am Law firms or litigation-support teams is a plus\nComfortable operating in an 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