{"id":4264307,"url":"https://alion.io/job/goodwin-recruiting-fulfillment-supervisormanager","title":"Fulfillment Supervisor/Manager","company":{"id":4541543,"name":"Goodwin Recruiting","domain":"goodwinrecruiting.com","url":"https://alion.io/company/goodwin-recruiting","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":85000,"currency":"CAD","period":"year","gross":null,"usd_annual":59625},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-13T16:47:57Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"A rapidly growing fulfillment and distribution company is seeking an experienced Fulfillment Supervisor or Manager to lead and mentor a high-performing customer service team, fostering a culture of continuous improvement and operational excellence. In this role, you will collaborate with cross-functional teams including warehouse, sales, and transportation to optimize inventory management and distribution processes. You will analyze and leverage data analytics to enhance distribution performance metrics, handle escalated customer issues requiring higher-level attention, and develop and implement customer service policies, procedures, and best practices to ensure consistent, high-quality service. Responsibilities include maintaining up-to-date knowledge of company products and services, establishing and maintaining relationships with third-party logistics providers to ensure seamless operations, and monitoring industry trends to keep distribution methods competitive and innovative.\nFulfillment Supervisor/Manager requirements\nSupervisor: Minimum 3+ years of experience in fulfillment operations; Manager: Minimum 5+ years of experience in fulfillment operations\nFamiliar with FBA orders, delivery arrangements, and consignment coordination with dispatch teams\nStrong communication skills (written and verbal), especially in handling customer inquiries and providing timely feedback across multiple channels including WeChat and email\nExperience with billing cycles, invoice preparation, and maintaining accurate financial data\nHigh attention to detail, accuracy in order processing, and ability to manage multiple tasks simultaneously; comfortable using warehouse and order management systems\nFulfillment Supervisor/Manager benefits\nHighly incentivized compensation structure: Supervisor - $65,000 per year; Manager - From $85,000 per year, plus year-end bonus based on individual and team performance.\nComprehensive dental care, extended health care, life insurance, and vision care\nMonday to Friday work schedule\nOpportunity to work with a growing fulfillment organization with cross-functional collaboration and career growth potential\nJOB ID: 182711\nSharon Shen","description_format":"text","description_chars":2179,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-11-13T16:22:41Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.443,"p_room":0.75,"age_days":24,"expected_fill_days":30,"reasons":["conf:3","agency","win:late","comp:brand"],"computed_at":"2026-11-13T20:33:20Z"},"pay":{"stated_usd_annual":59625,"is_top_pay":false},"html_url":"https://alion.io/job/goodwin-recruiting-fulfillment-supervisormanager","json_url":"https://alion.io/job/goodwin-recruiting-fulfillment-supervisormanager.json","meta":{"generated_at":"2026-11-13T20:33:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4541543},"rest":"https://alion.io/mcp/rest/get_company?id=4541543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodwin-recruiting-fulfillment-supervisormanager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodwin-recruiting-fulfillment-supervisormanager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodwin-recruiting-fulfillment-supervisormanager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodwin-recruiting-fulfillment-supervisormanager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodwin-recruiting-fulfillment-supervisormanager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4264307}},{"tool":"search_jobs","arguments":{"company":"goodwinrecruiting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4264307},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}