{"id":4265918,"url":"https://alion.io/job/goodwin-recruiting-it-operations-engineer-it-support-specialist","title":"IT Operations Engineer / IT Support Specialist","company":{"id":4541543,"name":"Goodwin Recruiting","domain":"goodwinrecruiting.com","url":"https://alion.io/company/goodwin-recruiting","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Memphis, United 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Server","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T16:47:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Opportunity\nOur client, a growing international company in the advanced manufacturing sector, is seeking a proactive and technically skilled IT Operations Engineer to support its U.S. operations.\nThis position will serve as the primary on-site IT resource, providing Level 1 and Level 2 technical support, maintaining IT infrastructure, and ensuring smooth day-to-day technology operations.\nThe ideal candidate is a hands-on IT professional who enjoys troubleshooting, supporting end users, and collaborating with global IT teams in a fast-paced, international environment.\nKey Responsibilities\nProvide L1/L2 technical support for desktops, laptops, printers, mobile devices, operating systems, and business applications.\nAdminister and troubleshoot Microsoft 365 applications, including Outlook/Exchange Online, Teams, SharePoint, and OneDrive.\nManage user accounts, access permissions, and onboarding/offboarding processes through Active Directory and Azure AD.\nSupport LAN/WAN, Wi-Fi, switches, routers, and other network infrastructure.\nAssist with Windows Server administration, file sharing, print services, and server-related troubleshooting.\nMonitor routine data backups and assist with data recovery and system maintenance.\nManage IT assets, including equipment deployment, inventory tracking, maintenance, and replacement planning.\nSupport video conferencing systems and collaboration tools.\nDevelop and maintain IT policies, technical documentation, troubleshooting guides, and end-user training materials.\nCollaborate with international IT teams on infrastructure improvements, system deployments, and global IT initiatives.\nEnsure local IT operations align with corporate security policies and global technology standards.\nQualifications\nRequired:\nAssociate degree or higher in Information Technology, Computer Science, or a related field.\nMinimum 3 years of IT helpdesk, desktop support, or IT operations experience in a corporate environment.\nHands-on experience supporting Microsoft 365, Windows/macOS, and common business applications.\nWorking knowledge of Active Directory, Azure AD, and user access management.\nUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN, LAN/WAN, and Wi-Fi.\nFamiliarity with Windows Server administration and basic backup/recovery procedures.\nExperience with IT asset management and technical documentation.\nStrong troubleshooting, communication, organizational, and customer service skills.\nAbility to work independently and manage multiple priorities.\nFluent English communication skills, both written and verbal.\nAuthorization to work in the United States.\nPreferred:\nExperience supporting manufacturing facilities or international organizations.\nFamiliarity with IT service management platforms such as ServiceNow or Jira.\nITIL Foundation or Microsoft 365 certifications.\nBasic scripting experience with PowerShell or Batch.\nExperience supporting multiple locations or global IT projects.\nMandarin Chinese proficiency is a plus, but not required. \nWhy Consider This Opportunity?\nJoin a growing international organization expanding its U.S. operations.\nTake ownership of on-site IT support and infrastructure operations.\nCollaborate directly with global IT leadership and international technical teams.\nGain exposure to enterprise IT systems, cloud technologies, security, and automation.\nBuild your career with opportunities for increased technical responsibility and professional development.\nJOB ID: 182583\nClaire 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