{"id":3695297,"url":"https://alion.io/job/goodyear-customer-service-executive","title":"Customer Service Executive","company":{"id":447857,"name":"Goodyear","domain":"goodyear.com","url":"https://alion.io/company/goodyear-7","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:50:43Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T03:32:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Summary of the Role\nThe Customer Service Executive serves as the Single Point of Contact (SPOC) for strategic and key customers across the region, managing the end-to-end order-to-delivery experience. The role builds strong customer relationships by coordinating closely with internal teams, managing account-specific requirements, ensuring compliance with service and contractual agreements, and driving high levels of customer service.\nWhy This Role Matters\nYou will be a trusted point of contact for key customers, helping build strong and lasting business relationships.\n You will play a critical role in ensuring seamless order-to-delivery execution and a consistently high level of customer service.\nYou will connect customers with Sales, Supply Chain, Logistics, and other internal teams to keep priorities aligned and issues resolved.\nYou will help improve customer satisfaction and operational performance by identifying service gaps and driving continuous improvement.\nWhat You Will Do\n You will manage key account orders and delivery planning with accuracy, timeliness, and alignment to customer requirements.\nYou will ensure adherence to customer-specific procedures, contractual commitments, and service agreements.\n You will collaborate with Key Account Managers and Demand Planners to align customer orders with forecasts and business requirements.\nYou will monitor orders against forecasts, identify deviations, and proactively escalate potential service issues.\nYou will manage logistics, billing, returns, and customer claims while providing timely and transparent updates through resolution.\n You will track key service KPIs, including Delivery Performance, Case-to-Settlement, and Claim Resolution.\n You will identify and recommend opportunities to strengthen service levels, operational efficiency, and compliance.\nWhat We Are Looking For\nYou have a Bachelor’s degree in Business, Supply Chain, or a related discipline, with 2-5 years of relevant experience in account management, customer service, logistics, or a related field.\nYou have experience managing key customers, service agreements, and customer escalations, with a strong customer-focused mindset.\nYou demonstrate strong relationship-building and negotiation skills, including supporting discussions on contract terms, pricing, and service agreements.\nYou bring strong analytical and problem-solving skills to monitor account performance, identify deviations, and support data-driven decisions.\nYou collaborate effectively across Sales, Supply Chain, Logistics, and other cross-functional teams and are proficient in SAP/ERP systems, Microsoft Excel, and PowerPoint.\nYou have knowledge of Incoterms, trade compliance, and export requirements; relevant certifications such as APICS or CSCMP are an added advantage.\nGoodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate\nGoodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.","description_format":"text","description_chars":3422,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-11-03T17:50:43Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/goodyear-customer-service-executive","json_url":"https://alion.io/job/goodyear-customer-service-executive.json","meta":{"generated_at":"2026-11-06T08:08:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447857},"rest":"https://alion.io/mcp/rest/get_company?id=447857"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoodyear-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoodyear-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoodyear-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goodyear-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoodyear-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3695297}},{"tool":"search_jobs","arguments":{"company":"goodyear.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3695297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}