Account Manager, Engage

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of customers to consistently deliver against goals, while prioritizing and delivering an excellent experience to customers.
• Establish credibility with executives and act as a trusted consultant to optimize/expand their advertising investment, understand business drivers, identify opportunities for growth, manage risks, and create multi-quarter plans for sustainable business growth.
• Drive business growth, long-term partnerships, business planning/strategy, reviews, and education for customers.
• Drive customer growth and contribute to overall team success.
• Partner with cross-functional teams to enable customer growth.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales, business development, advertising, account management, marketing, or consulting.

Preferred qualifications:

• MBA/Master’s Degree or equivalent practical experience.
• 2 years of experience in sales, advertising, account management, or marketing
• Experience leading and managing multiple projects with a broad range of internal/external stakeholders simultaneously.
• Knowledge of traditional and online marketing strategy, tactics, and products across all digital advertising product areas.
• Knowledge of the local market and ability to think strategically about complex issues and develop recommendations/action plans.