Business Program Manager, Partner Upskilling Lead, Search

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As the Partner Upskilling Lead, you will shape the strategy for educating our agency partners on Global Product Priorities and gTech Media and Tech Services, increasing coverage on direct customer activation and influencing both product adoption and business growth. You will own agency enablement for the entire product area, working with cross-functional stakeholders to define the strategy, menu of service, targets, and educational roadmap. With agency enablement as a top priority for gTech, this role will give you the opportunity to shape an area of the business with massive potential for growth.

The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Define enablement strategy and learning roadmap for a global product priority/area for your region by auditing partner, product and service delivery gaps, and determining priority capability areas and designing targeted learning to bridge skill gaps. Design scalable service packages with enablement bundles tailored to business targets, agency needs, and market demand.
• Work with our regional partner delivery managers to deliver training, and govern the certification process to maintain a reliable pipeline of independent, product-ready.
• Partner with numerous teams, including gTech Ads, Product, Marketing and Sales counterparts, to design and deploy service package bundles for agencies on annual targets. Foster cross-functional relationships to build trust, manage expectations, and increase demand for our services.
• Contribute to a collaborative, high-performing team by leading projects that support the team’s distributed culture and large scale internal operations.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program management, project management, or management consulting, leading business initiatives.

Preferred qualifications:

• Experience working with global agency ecosystems.
• Experience working on Google Ads products and media services.
• Experience working collaboratively and effectively across global teams and cultural landscapes.
• Excellent communication and presentation skills with the ability to influence cross-functional and executive leadership.
• Excellent critical thinking skills on ambiguous problems.
• Excellent problem-solving and execution skills.