{"id":1543705,"url":"https://alion.io/job/google-customer-and-partner-solutions-engineer-2","title":"Customer and Partner Solutions Engineer","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":116,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":116000,"max_usd":244000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":271},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"C++","optional":false},{"name":"JavaScript","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Linux","optional":true},{"name":"Machine Learning","optional":true},{"name":"SQL","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-09-30T09:38:02Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-03T23:53:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the job\nIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).\nAs a Customer and Partner Solutions Engineer, you’ll help Google scale its user support and product education initiatives to our users worldwide with the help of AI and other advanced technologies You'll partner with our user support teams to develop and implement technical innovations that support and delight our users. You'll oversee the integration of our scaled support systems by partnering closely with product support managers and support engineering teams to ensure that users can get the support they need.\nGoogle creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.\nTo learn more about gTech, check out our video.\nIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits\nLearn more about benefits at Google.\nResponsibilities\nOwn the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.\nUtilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.\nPartner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.\nSearch, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.\nDrive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.\nQualifications\nMinimum qualifications:\nBachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.\n3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).\n3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).\n3 years of experience in technical troubleshooting, and managing internal/external partners or customers.\nPreferred qualifications:\nMaster’s degree in Engineering, Computer Science, Business, or a related field.\nExperience in an analytical role such as business intelligence, data analytics, or statistics.\nExperience working with database technologies (e.g., SQL, NoSQL).\nExperience using machine learning and building solutions.\nExperience working with systems (e.g., Linux, Unix).","description_format":"text","description_chars":3444,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Streaming & OTT Platforms","Foundation Models","Consumer Internet Groups"],"lifecycle":[{"event":"open","at":"2026-09-30T21:40:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/google-customer-and-partner-solutions-engineer-2","json_url":"https://alion.io/job/google-customer-and-partner-solutions-engineer-2.json","meta":{"generated_at":"2026-10-04T02:06:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2944,"day_limit":5000,"remaining_today":2056,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}