Customer Engineer, Advanced Technology, Google Cloud

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will partner with technical business teams to highlight our platform to clients. You will serve as the domain authority on intelligent computing beyond simple chat interfaces to building secure and data-connected applications. You will engage with clients to map their requirements and present platform value. You will blend market insight to demonstrate our portfolio.

Responsibilities

• Drive the technical win for workloads within Gemini Enterprise to ensure adoption, supporting the business cycle from technical evaluation through customer ramp. Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Combine business strategies with direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide technical consultation to customers on enterprise integration patterns, acting as a technical advisor and building customer relationships.
• Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments. Work within Product and Engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud-native architecture in a customer-facing or support role, with application development and integration.
• Experience with search systems including retrieval, ranking, and search quality tuning.
• Experience with presenting to technical stakeholders and executive leaders.
• Experience with coding in Python, JavaScript or TypeScript, Go, or Java, to demo, prototype, or workshop integration patterns with customers.
• Experience architecting solutions that connect intelligent systems models and agents to enterprise data sources using patterns such as Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search

Preferred qualifications:

• Experience with functional evaluation metrics used to assess model quality and agent quality.
• Experience with iPaaS, API gateways, or enterprise service buses (ESBs) in a cloud environment.
• Experience developing agents using frameworks such as langraph, semantic kernel, or Google software development toolkit for automated agents.
• Knowledge of observability constructs including distributed tracing, logging, and audit logging for automated workflows applications.
• Knowledge of application integration governance and security, including open authorization 2.0 (OAuth2) flows and short-lived credential management.
• Understanding of integration patterns using OpenAPI and model context protocol (MCP) to connect intelligent systems with business systems and API gateways.