Manager, Customer Success Acceleration, gTech Ads, GCS

About the job

To learn more about gTech, check out our video.

Responsibilities

• Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy and narrative ensuring organizational success.
• Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals and growth objectives across multiple segments using gTech’s Customer Success Acceleration (CSA) service strategy.
• Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI. Mobilize and enable your team to problem-solve for customer lifetime value, nurture strong sales partnerships, and fulfill core business objectives.
• Provide continuous team mentorship, conduct meaningful career evaluations, facilitate professional development plans, and foster a collaborative team first internal culture.
• Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management to execute Google’s Ads go-to-market strategy while taking bold, calculated risks.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
• 5 years of experience leading, mentoring, and developing teams.

Preferred qualifications:

• Master's degree or equivalent practical experience.
• Experience applying AI for automation and operationalizing AI-driven workflows.
• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
• Experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
• Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.
• Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.