{"id":3350853,"url":"https://alion.io/job/google-operations-center-learning-and-capability-development-manager-marketing","title":"Learning and Capability Development Manager - Marketing","company":{"id":4416636,"name":"Google Operations Center","domain":"googleoperationscenter.com","url":"https://alion.io/company/googleoperationscenter","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-27T18:34:07Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T00:03:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Please submit your resume in English - we can only consider applications submitted in this language.\nOnly applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.\nJoin Us!\n At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!\nThe Learning and Capability Development Manager is responsible for designing, developing, and managing engaging and effective training programs on a specialized subject matter. They will assess training needs, create curriculum and materials, and deploy learning experiences that enhance knowledge and skills within a specific domain.\nPosition Responsibilities:\nNeeds Assessment & Training StrategySkill Gap Analysis: Spearhead comprehensive organizational needs assessments across marketing, operations, and cross-functional teams through surveys, stakeholder interviews with vertical heads, and analysis of project requirements and campaign rollouts.\nStrategy Alignment: Define, execute, and evangelize the overarching training strategy and roadmap aligned with business growth goals and digital/EdTech adoption plans.\n\n EdTech Enablement & Product DocumentationLearning Path Design: Oversee the development, curation, and maintenance of training curricula, learning paths, and digital learning modules across various skill levels.\nEdTech Enablement & Tooling Requirements: Leverage deep expertise in EdTech tools (such as Learning Management Systems [LMS], authoring tools, and interactive digital pedagogy) to create engaging, scalable online and hybrid learning experiences. Additionally, author Business Requirements Documents (BRDs) and Product Requirements Documents (PRDs) to define, scope, and implement new learning technology features, platform integrations, or internal enablement tools.\n\nProgram Delivery & Instructor Management:Operational Execution: Direct the planning, scheduling, and operational logistics of training sessions, workshops, and onboarding programs to ensure seamless execution across teams in Mexico.\nInstructor Management: Recruit, onboard, and manage internal trainers, while coordinating effectively with external training providers, speakers, and vendors.\nLearning Impact & ROI: Design and implement comprehensive assessments to measure learning outcomes and evaluate training effectiveness. Leverage data-driven insights to showcase business value and optimize learning investments.\n\nStakeholder Relationships:Internal Communications: Drive clear, engaging communication regarding training schedules, professional development opportunities, and program requirements across the organization.\nExecutive Dashboards: Provide regular updates, metrics, and leadership reports on training progress, learner completion rates, feedback, and overall program ROI.\n\nPeople Leadership & Team ManagementTeam Development: Build, mentor, and lead a high-performing team of internal trainers, instructional designers, and training coordinators in Mexico.\nPerformance & Career Growth: Conduct regular 1:1s, set clear KPIs, provide ongoing coaching, manage OKRs and performance reviews, and champion professional growth opportunities for direct reports.\nResource Allocation: Strategically allocate team bandwidth and workloads across various company initiatives, projects, and department rollouts.\n\nMinimum Qualifications:\nExperience: 8-10 years of progressive professional experience within the EdTech, learning, and capability development domain, with demonstrated people management experience.\nStrategic & Analytical Acumen: Exceptional strategic thinking, problem-solving, and analytical skills, with a proven ability to translate data into actionable insights, strategies, and business decisions.\nOperational Excellence: Strong background in managing training budgets, vendor contracts, project roadmaps, and LMS infrastructure.\nBilingual Proficiency: Full professional proficiency in English and Spanish (written and spoken) to collaborate effectively with local teams, regional leadership, and external partners.\nLearning Technologies: Deep proficiency in utilizing digital platforms and learning technologies for global capability development.\nPreferred Qualifications:\nSales & Marketing Acumen: Deep expertise in Sales and Marketing domains, applying industry knowledge to global strategy, trend identification, and capability development.\nEmail Marketing & Automation: Expertise in email marketing best practices (segmentation, automation, performance analysis) and proficiency in enterprise platforms such as Marketo or Marketing Cloud (Marketo certification preferred, or the ability to obtain within 3 months of start date).\nCampaign Strategy & Google Ads: Comprehensive understanding of marketing campaign development (objectives, audience, messaging, channels) paired with deep knowledge of Google Ads.\nAnalytics & Process Management: Skilled in interpreting marketing analytics for performance tracking, workflow optimization, and establishing efficient operational processes.\nProject & Quality Methodologies: Certification and practical experience with project management methodologies (e.g., PMP, Agile) and Six Sigma (or equivalent process improvement certification).\nProductivity & Visualization Tools: Proficiency in Google Workspace (Docs, Sheets, Slides) and data visualization tools.\nInformation collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.\nGoogle Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\nTo ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.\nTo all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.\nThanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at .","description_format":"text","description_chars":6946,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-27T18:34:07Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/google-operations-center-learning-and-capability-development-manager-marketing","json_url":"https://alion.io/job/google-operations-center-learning-and-capability-development-manager-marketing.json","meta":{"generated_at":"2026-10-31T06:38:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9760,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416636},"rest":"https://alion.io/mcp/rest/get_company?id=4416636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoogle-operations-center-learning-and-capability-development-manager-marketing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoogle-operations-center-learning-and-capability-development-manager-marketing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoogle-operations-center-learning-and-capability-development-manager-marketing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/google-operations-center-learning-and-capability-development-manager-marketing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoogle-operations-center-learning-and-capability-development-manager-marketing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350853}},{"tool":"search_jobs","arguments":{"company":"googleoperationscenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350853},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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