{"id":2491158,"url":"https://alion.io/job/google-operations-center-tech-process-senior-associate-payments-payment-operations","title":"Tech Process Senior Associate - Payments - Payment Operations","company":{"id":4416636,"name":"Google Operations Center","domain":"googleoperationscenter.com","url":"https://alion.io/company/googleoperationscenter","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1651},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Angular","optional":true},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T13:16:18Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join Us!\nAt Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!\nAs a Tech Process Senior Associate - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.\nA Tech Process Senior Associate - Payments collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.\nPosition Responsibilities\nPerform necessary configuration and coding to enable and test new payment services\n\nMonitor and troubleshoot partner integrations issues\n\nFollow documented process flows and playbooks to resolve partner issues\n\nUtilize debugging tools to determine root cause, fix or triage partner issues autonomously\n\nTrack and project manage multiple projects simultaneously for partners autonomously\n\nCommunicate with multiple cross-functional teams in a clear and effective manner\n\nAct as a point of contact to discuss post-launch issues with partners\n\nAccurately maintain case management system and record status of work\n\nIdentify when cases require escalation, and engage with higher support tiers to hand off cases\n\nDocument new processes and help validate, maintain and update documentation\n\nIdentify opportunities for process improvements\n\nMinimum Qualifications\nBA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred.\n\nWorking knowledge of SQL and Linux operating systems\n\nAt least 1 year of Java programming experience in a source controlled environment\n\nExperience building a web application\n\nStrong analytical, troubleshooting, and problem-solving skills\n\nAbility to translate highly technical documents into easily understandable support content\n\nStrong communication, and collaboration skills\n\nExperience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders\n\nAmenable to work in US shift schedule\n\nPreferred Qualifications\nExperience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML\n\nExperience with regular expressions\n\nAngular programming experience\n\nPrior tech support experience with exposure in triaging, prioritizing and escalating bugs and tickets\n\nPrior experience working in payment and finance/accounting industry\n\nBenefits\nWe support you with competitive wages and with comprehensive health care including medical, dental and vision coverage\n\nWe support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums\n\nEmployees who work onsite can enjoy free meals and snacks, and fun onsite experiences\n\nInformation collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.\nGoogle Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\nTo ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.\nTo all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.\nThanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at .","description_format":"text","description_chars":4328,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:33:55Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":1,"age_days":9,"expected_fill_days":38,"reasons":["conf:16","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/google-operations-center-tech-process-senior-associate-payments-payment-operations","json_url":"https://alion.io/job/google-operations-center-tech-process-senior-associate-payments-payment-operations.json","meta":{"generated_at":"2026-10-15T14:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22804,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416636},"rest":"https://alion.io/mcp/rest/get_company?id=4416636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoogle-operations-center-tech-process-senior-associate-payments-payment-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoogle-operations-center-tech-process-senior-associate-payments-payment-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoogle-operations-center-tech-process-senior-associate-payments-payment-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/google-operations-center-tech-process-senior-associate-payments-payment-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoogle-operations-center-tech-process-senior-associate-payments-payment-operations"}]}