Practice Customer Engineer, Workspace, Google Cloud

About the job

In this role, you will empower customers to achieve significant business outcomes and productivity by leveraging Gemini to automate routine tasks and business workflows.

You will be driving Agentic Workplace Transformation by helping customers move beyond simple task acceleration to automating complex, multi-step workflows across their entire organization. You will demonstrate how the unified platform of Google Workspace and Gemini Enterprise breaks down context silos, allowing humans and agents to collaborate with shared enterprise-wide context grounded in the organization's data. You will advise customers on deploying and governing a team of agents, built by Google, partners, or the customers themselves, to ensure high-value automation at an organizational scale while maintaining enterprise-grade security and compliance.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive customer technical engagements to address customer requirements and secure technical wins. Educate customers on the power of Google Workspace and Gemini Enterprise, enabling them to drive technical innovation.
• Help customers to develop practice with technology goals for creating and building solutions to elevate customer productivity.
• Work with customers, understanding their requirements and pain points. Develop solutions and develop proof-of-concepts (POCs).
• Advise on integration strategies, enterprise architectures, platforms and application infrastructure to implement a complete solution, providing best practice advice to customers.
• Act as a technical advocate within Google for Google Workspace technology partners and provide feedback from the field to Google Engineering teams on Google Workspace technologies.

Qualifications

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 6 years of experience in a technical pre-sales role with Cloud or Software-as-a-Service (SaaS) providers.
• Experience with unified communications and collaboration (UC&C), enterprise productivity solutions, or identity solutions (e.g., Active Directory, Entra, and Mobility Device Management (MDM) software).
• Experience with system integrators/service providers (SIs/CSPs) and independent software vendors (ISVs).
• Experience with scripting for automation, code development and low code/no code solutions.

Preferred qualifications:

• Experience working in a similar position (e.g., Technical Sales Engineer, Partner Engineer, etc.) in a cloud computing environment or equivalent experience in a customer or partner-facing role, including working as a member of a Professional Services, Solutions Architect or Systems Engineering team.

• Experience in practice building.
• Understanding of productivity technologies and how they can integrate with IOT, A/V systems to deliver next-generation user experience.
• Ability to articulate and present Google full stack value to executive audiences CxOs, Line of Business and technology stakeholders, of partners and customers’ organizations.