{"id":2033958,"url":"https://alion.io/job/google-product-solutions-consultant-gtech-ads-cx-fixed-term-contract","title":"Product Solutions Consultant, gTech Ads CX (Fixed-Term Contract)","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":152,"ghost_share":0.046,"stale_share":0.651,"repost_share":0.046,"time_to_fill_p50_days":30,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T13:39:48Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T17:21:28Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About the job\ngTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.\ngTech Ads Customer Experience (CX) is a customer-centric, solution-generating team helping advertisers and sales teams make the most of our products (e.g., Search, Apps, Video, DV3, Policy, Billing).\nAs a Solutions Consultant, you will have deep product knowledge, provide high-quality customer experience, and 'own' end-to-end customer solutioning. You will manage troubleshooting, use analytical and problem-solving skills to proactively detect and resolve issues, and liaise with internal/external stakeholders to communicate on customer escalations, high-priority events, and scaled proactive efforts.\nGoogle creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.\nTo learn more about gTech, check out our video.\nResponsibilities\nPrioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving complex issues with Google's advertisers, Sales teams, agencies, and partners.\nLearn Ads products like Display and Demand Gen. Apply deep product expertise solving complex technical customer issues and escalations, and carry out strategic projects.\nDevelop tools and automation for better diagnostics, data fixes, and debugging, either independently or in partnership with Product Engineering teams.\nPartner with Sales and cross-functional teams to own and continuously improve customer journey and product feature offerings by providing partner feedback to Product Management, Engineering, and Business Solutions.\nAnalyze data and insights to solve issues at the root cause, liaise with stakeholders on escalations, high-priority events and scaled proactive efforts, and drive collaborative team culture and mentorship globally.\nQualifications\nMinimum qualifications:\nBachelor’s degree or equivalent practical experience.\n5 years of experience working in technical product management, cloud support, quality engineering, or Site Reliability Engineering (SRE).\nExperience in technical troubleshooting or customer support within a technology organization.\nPreferred qualifications:\nExperience using Google Ads or other online advertising platforms and ad tech solutions.\nExperience in technical troubleshooting or customer support in a tech organization. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.\nExperience in business analysis to conduct analytics, develop dashboards, and make recommendations.\nCustomer-first and empathetic mindset, with a proven ability to own end-to-end customer solutions.\nAbility to work well in a dynamic environment, solve problems, and think critically.","description_format":"text","description_chars":4189,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Streaming & OTT Platforms","Foundation Models","Consumer Internet Groups"],"lifecycle":[{"event":"open","at":"2026-10-07T15:15:45Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.561,"p_room":0.75,"age_days":25,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/google-product-solutions-consultant-gtech-ads-cx-fixed-term-contract","json_url":"https://alion.io/job/google-product-solutions-consultant-gtech-ads-cx-fixed-term-contract.json","meta":{"generated_at":"2026-11-02T22:02:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30995,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":82},"rest":"https://alion.io/mcp/rest/get_company?id=82"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoogle-product-solutions-consultant-gtech-ads-cx-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoogle-product-solutions-consultant-gtech-ads-cx-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoogle-product-solutions-consultant-gtech-ads-cx-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/google-product-solutions-consultant-gtech-ads-cx-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoogle-product-solutions-consultant-gtech-ads-cx-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2033958}},{"tool":"search_jobs","arguments":{"company":"google.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2033958},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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