{"id":4041751,"url":"https://alion.io/job/google-product-support-consultant-2","title":"Product Support Consultant","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":132,"ghost_share":0.045,"stale_share":0.75,"repost_share":0.045,"time_to_fill_p50_days":30,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Gemini","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:09:17Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T22:20:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the job\ngTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.\nAs a Platinum Customer Experience Specialist, you'll leverage deep technical expertise in Google Ads products to provide high-quality support and 'own' end-to-end technical solutions for our top advertisers. You will lead high-touch support for the region. You will unblock critical revenue by managing escalations and act as thought leaders for systemic change with cross functional partners. You will also be responsible for liaising with internal/external stakeholders, providing communication on customer issues and trends.\nGoogle creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.\nTo learn more about gTech, check out our video.\nIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.Ireland: €90000 - €92000 (EUR) + 15% bonus target + equity + benefits\nPoland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits\nLearn more about benefits at Google.\nResponsibilities\nDeliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and sales teams, agencies and partners.\nResolve complex technical issues related to Google Hotel Center and Action Center, including data feeds, price accuracy, and inventory ingestion issues.\nAdvocate for Large Customer Sales (LCS) travel partners by surfacing systemic product issues to Product and Engineering teams, pushing for critical bug fixes that unblock revenue.\nAnalyze data and insights to create action plans to solve issues at the root cause for top customers focusing on knowledge management, operational improvements, account reviews and product adoption.\nAct as a forward-thinking practitioner by integrating AI-powered workflows into the support life-cycle, continuously looking for ways to improve response times and resolution quality for our top advertisers.\nQualifications\nMinimum qualifications:\nBachelor’s degree or equivalent practical experience.\n5 years of experience in a technical project management or a customer-facing role.\nExperience with project, program management and working across cross-functional teams.\nExperience using quantitative and qualitative data to generate insights and deliver solutions.\nExperience with Large Language Models (LLMs) and agentic AI tools (e.g., Gemini) to enhance operational efficiency and 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