{"id":1897493,"url":"https://alion.io/job/google-product-support-manager-pixel-gup","title":"Product Support Manager, Pixel, gUP","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":103,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T08:41:12Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T21:43:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the job\nIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).\nWe represent Google's users and partners, sharing insights to enable exceptional customer and product experiences. Within the gUP Platforms and Devices (P&D) team, we focus specifically on growing loyal Pixel users through seamless support and collaborative product improvements.\nThe Pixel Product Excellence team provides deep product expertise to influence device strategy, power support answers, and prepare every launch for success. We leverage data-driven insights to shape product roadmaps, influence bug fixes, and enhance early-stage customer experiences. As the definitive source of product truth, we ensure foundational knowledge powers both AI and agent resources to foster user preservation and satisfaction.\nIn this role, as the Pixel Product Support Manager (PSM), you will direct end-to-end support strategies across Google's Pixel hardware ecosystem. You will be responsible for flawless hardware and software launches, monitoring in-market product health, and delivering deep customer insights to influence future product roadmaps. This role requires a balance of technical expertise, launch program management, and a passion for advocating for the user voice across the Product Area.\nGoogle creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.\nTo learn more about gTech, check out our video.\nResponsibilities\nLead end-to-end launch readiness for Pixel device, including managing timelines for hardware and software releases, Feature Drops, and ensuring foundational knowledge powers AI and agent resources.\nMonitor post-launch product performance, identify emerging trends, and partner with Product Quality to resolve in-market issues. Lead the systematic tracking and resolution of emerging issues.\nServe as the definitive product expert, ensuring accurate taxonomy and high-quality foundational data across AI-powered support tools and agent workflows.\nPartner cross-functionally with Engineering, PM, Legal, PR, and Support Delivery to advocate for users and drive operational excellence.\nDrive relationship management with Hardware and Software PM/Engineering teams to deliver gen-over-gen insights. Influence product roadmaps and bug fixes by translating customer feedback and support data into actionable product improvements.\nQualifications\nMinimum qualifications:\nBachelor’s degree or equivalent practical experience.\n5 years of experience in technical project management, program management, or a customer-facing role.\nPreferred qualifications:\nExperience in product support management, launch program management, or technical account management within the consumer electronics industry.\nExperience with the Android/Pixel ecosystem.\nExcellent problem-solving skills, with the ability to turn complex data into clear, actionable insights for senior leadership.\nExcellent communication skills, with a proven ability to influence cross-functional stakeholders across Product, Engineering, and Support.","description_format":"text","description_chars":4008,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Streaming & OTT Platforms","Foundation Models","Consumer Internet Groups"],"lifecycle":[{"event":"open","at":"2026-10-05T09:00:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/google-product-support-manager-pixel-gup","json_url":"https://alion.io/job/google-product-support-manager-pixel-gup.json","meta":{"generated_at":"2026-10-11T23:22:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":82},"rest":"https://alion.io/mcp/rest/get_company?id=82"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoogle-product-support-manager-pixel-gup"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoogle-product-support-manager-pixel-gup"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoogle-product-support-manager-pixel-gup"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/google-product-support-manager-pixel-gup\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoogle-product-support-manager-pixel-gup"}]}