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We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.\nTo learn more about gTech, check out our video.\nIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits\nLearn more about benefits at Google.\nResponsibilities\nDevelop and evolve the user support experience strategy for Play by developing a deep understanding of the product and markets. \nLead initiatives to drive scale and efficiency across support operations and deliver a support experience through automation and self-service flows.\nReview user feedback, and provide meaningful insights to product teams to make Google products better for market users.\nUnderstand and deliver all aspects of customer support. 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