{"id":2837202,"url":"https://alion.io/job/google-strategic-communications-and-risk-manager","title":"Strategic Communications and Risk Manager","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":76,"open_postings":43,"ghost_share":0,"stale_share":0.93,"repost_share":0.023,"time_to_fill_p50_days":30,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Bruno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":640},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-19T07:12:15Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T16:37:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the job\nYouTube’s Scaled Comms and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues.\nAt YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.\nIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $111000 - $159000 (USD) + 15% bonus target + equity + benefits\nLearn more about benefits at Google.\nResponsibilities\nManage social alerts and escalations, working closely with PR, Trust and Safety, Product, and Engineering teams to craft external communications and resolve issues.\nLead sensitive escalations by investigating and developing communication strategies to mitigate security and brand risks, completing post-incident reviews, and authoring Root-Cause Analysis documents to identify systemic issues.\nTriage and respond to incidents, adhering to Service Level Agreements (SLAs) for sending external social communications and internal executive communications.\nDrive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.\nAct as a subject matter expert on YouTube, Creator, and Industry social media conversations.\nQualifications\nMinimum qualifications:\nBachelor's degree or equivalent practical experience.\n5 years of experience in a relevant field such as escalation management, crisis response, risk mitigation, or public (social) communications.\nPreferred qualifications:\nUnderstanding the customer impact, and the ability to influence momentum of incident response across multiple teams.\nAbility to keep up with a fast moving environment via effective prioritization and time management; 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