{"id":1593309,"url":"https://alion.io/job/google-supportability-technical-lead-aiml-google-cloud-3","title":"Supportability Technical Lead, AI/ML, Google Cloud","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":110,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-07T05:47:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":136000,"max_usd":282000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":571},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Google ADK","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-01T07:10:21Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T02:00:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the job\nThe Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits\nLearn more about benefits at Google.\nResponsibilities\nPartner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.\nUnderstand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.\nResolve technical troubleshooting and mitigating complex systemic problems faced by our customers.\nDesign the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.\nOversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.\nQualifications\nMinimum qualifications:\nBachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.\n9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.\nExperience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.\nExperience with web technologies (e.g., HTTP, HTML, DNS, TCP).\nExperience leveraging AI to build, read, and debug code (any language).\nPreferred qualifications:\nExperience leading projects or initiatives from design/concept through to delivery (e.g., driving a major feature improvement or new internal tool).\nAbility to analyze and influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability across the AI/ML product suite.\nAbility to grow in changing environments and requirements.\nEffective leadership and influencing skills in the application of AI or Machine Learning, with the ability to lead the design and implementation of AI-based solutions, web services, debugging tools, with a proven ability to work across Support and Product Engineering teams to align priorities and drive outcomes.","description_format":"text","description_chars":3511,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Streaming & OTT Platforms","Foundation Models","Consumer Internet Groups"],"lifecycle":[{"event":"open","at":"2026-10-01T16:41:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/google-supportability-technical-lead-aiml-google-cloud-3","json_url":"https://alion.io/job/google-supportability-technical-lead-aiml-google-cloud-3.json","meta":{"generated_at":"2026-10-08T02:42:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4686,"day_limit":5000,"remaining_today":314,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":82},"rest":"https://alion.io/mcp/rest/get_company?id=82"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoogle-supportability-technical-lead-aiml-google-cloud-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoogle-supportability-technical-lead-aiml-google-cloud-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoogle-supportability-technical-lead-aiml-google-cloud-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/google-supportability-technical-lead-aiml-google-cloud-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoogle-supportability-technical-lead-aiml-google-cloud-3"}]}