{"id":1238048,"url":"https://alion.io/job/google-technology-delivery-customer-and-partner-solutions-engineer","title":"Technology Delivery Customer and Partner Solutions Engineer","company":{"id":82,"name":"Google","domain":"google.com","url":"https://alion.io/company/google","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":114,"ghost_share":0,"stale_share":0.982,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":105000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":709},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"C++","optional":false},{"name":"JavaScript","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Machine Learning","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-07T09:37:23Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T14:56:51Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About the job\nIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).\nAs a Technology Delivery (TD) Customer and Partner Solutions Engineer, you will help Google scale its user support and product education initiatives to the users worldwide with the help of AI and other advanced technologies. You will partner with the user support teams to develop and implement technical innovations that support and delight the users. You will oversee the integration of the scaled support systems by partnering closely with product support managers and support engineering teams to ensure that users can get the support they need. You are able to grasp technical concepts quickly, enjoy troubleshooting complex systems, can successfully lead and manage multiple projects at a time, and have a strong passion for helping the users and driving product usage.\nIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).\nResponsibilities\nOwn the ask Google help support configuration and agentic workflow integrations for a set of products.\nUse a number of advanced administration tools as well as code-based rules systems, prompt engineering and AI configurations.\nCollaborate with product operations support teams to develop and execute product-specific, multi-channel human and AI support strategies.\nInvestigate and troubleshoot AI support, workflow and human escalation channel issues.\nDrive efficiency and quality improvements of the support systems.\nQualifications\nMinimum qualifications:\nBachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.\n3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or 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